Care Finder Case Manager

Grampians Office – Ballarat(VIC)

Part Time Basis

• Competitive rates: $38.68 - $47.92 p/hr (dependent on qualifications + experience)
• Work within a dynamic and supportive team
• Part Time position (30 hours per week)
• Based at our Grampians Office in Ballarat (VIC)

About us

Looking for a role where your work truly matters? At Wintringham, we’re not just another organisation - we’re a purpose-driven community. We support older Australians who are at risk of homelessness, and every member of our team plays a part in changing lives for the better. Join over 1,000 passionate staff across Victoria and Tasmania and help us deliver care, housing, and hope.

Your new role

We are currently seeking a flexible and enthusiastic Care Finder Case Manager to join our dynamic team covering Ballarat and surrounding suburbs on a Part-Time basis for 30 hours per week. We are looking for candidates with excellent communication skills who can build rapport with those who are socially isolated within the community.

Care Finder Case Managers provide assertive outreach to assist older people who face barriers to accessing aged care and are vulnerable, marginalised, and disadvantaged.

Your responsibilities and duties will include:

• Undertaking assertive outreach to find and connect with marginalised clients, including visiting people in their own homes or other informal locations.
• Conducting comprehensive assessments and develop support plans in collaboration with clients.
• Supporting clients to navigate My Aged Care and other services systems including NDIS to ensure they are receiving the services they want, need and are entitled to.
• Completing/reviewing client file documentation and ensure timely and accurate recording of client information and data.
• Participating in Communities of Practice and peer-based forums to share knowledge and develop strategies to engage with people who need support to navigate the aged care system.

We are looking for candidates with the following:

• A qualification in Social Work, Social Sciences, Welfare or equivalent
• Outreach skills including the ability to locate and establish rapport with both socially isolated people and people with challenging behaviours.
• Experience in working effectively and sensitively with a broad range of clients, including those with high support needs and challenging behaviours
• An understanding of the Housing and Homelessness Service sector My Aged Care, NDIS and other relevant service systems.
• A current drivers licence, and reliable vehicle
• Proven commitment to excellence, accountability and innovation in best practice service delivery in the fields of homelessness and housing support.
• Well-developed communication skills and the ability to engage with people from varying backgrounds.
• First Aid Certificate

This sounds great! How do I apply?

For more information about this exciting role, you can view a copy of the Position Description here.

Applications can be addressed to Aymeric Derbecq and submitted by filling out the required information below.

Please upload your documents in PDF format.

Applications close on Thursday 23^rd of April 2026 at 5pm

Please upload your documents in PDF Format

We are committed to providing an inclusive workplace that embraces diversity of backgrounds and differences, our Inclusion Statement may be accessed here. We encourage applications from First Nations people, people living with disability, LGBTIQA+ and people from culturally diverse backgrounds. Please contact us if you require any adjustments to participate in the recruitment process at inclusion@wintringham.org.au

Successful applicants may be required to undergo a NDIS Worker Screening Check and Police Records check. Refusal to provide your information to both parties will prevent Wintringham from being able to continue with your application.

Applicants who have lived in a country other than Australia for a period longer than 12 months in the last 10 years may be required to undergo an International Police Check.

Successful candidates will be required to comply with the Wintringham Health and Immunisation policy including having one dose of a COVID-19 vaccine before commencing employment, and must provide evidence.