Service Desk Analyst

By submitting this form along with any supporting documentation (eg. Resume), you consent to Gladstone Ports Corporation collecting, using and storing any personal information that you have provided in accordance with the National Privacy Principles outlined in the Privacy Act 1988 (Cth), and the Queensland Information Privacy Principles outlined in the Information Privacy Act 2009 (Qld).

1. Yes I agree to the privacy statement*

1. Title* Mr Mrs Ms Miss Dr Other
2. First name*
3. Last name*

1. E-mail*
2. Phone*

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1. Street*
2. Street Cont.
3. City, Town or Suburb*
4. Postcode or Zipcode*
5. Country*Please choose... AFGHANISTAN ALBANIA ALGERIA AMERICAN SAMOA ANDORRA ANGOLA ANGUILLA ANTIGUA AND BARBUDA ARGENTINA ARMENIA ARUBA AUSTRALIA AUSTRIA AZERBAIJAN BAHAMAS BAHRAIN BANGLADESH BARBADOS BELARUS BELGIUM BELIZE BENIN BERMUDA BHUTAN BOLIVIA BOSNIA AND HERZEGOVINA BOTSWANA BRAZIL BRUNEI DARUSSALAM BULGARIA BURKINA FASO BURUNDI CAMBODIA CAMEROON CANADA CAPE VERDE CAYMAN ISLANDS CENTRAL AFRICAN REPUBLIC CHAD CHILE CHINA COLOMBIA COMOROS CONGO CONGO, THE DEMOCRATIC REPUBLIC OF THE COOK ISLANDS COSTA RICA COTE D'IVOIRE CROATIA CUBA CYPRUS CZECH REPUBLIC DENMARK DJIBOUTI DOMINICA DOMINICAN REPUBLIC ECUADOR EGYPT EL SALVADOR EQUATORIAL GUINEA ERITREA ESTONIA ETHIOPIA FALKLAND ISLANDS (MALVINAS) FAROE ISLANDS FIJI FINLAND FRANCE FRENCH GUIANA FRENCH POLYNESIA GABON GAMBIA GEORGIA GERMANY GHANA GIBRALTAR GREECE GREENLAND GRENADA GUADELOUPE GUAM GUATEMALA GUINEA GUINEA-BISSAU GUYANA HAITI HOLY SEE (VATICAN CITY STATE) HONDURAS HONG KONG HONG KONG SAR, CHINA HUNGARY ICELAND INDIA INDONESIA IRAN, ISLAMIC REPUBLIC OF IRAQ IRELAND ISRAEL ITALY JAMAICA JAPAN JORDAN KAZAKHSTAN KENYA KIRIBATI KOREA, DEMOCRATIC PEOPLE'S REPUBLIC OF KOREA, REPUBLIC OF KUWAIT KYRGYZSTAN LAO PEOPLE'S DEMOCRATIC REPUBLIC LATVIA LEBANON LESOTHO LIBERIA LIBYAN ARAB JAMAHIRIYA LIECHTENSTEIN LITHUANIA LUXEMBOURG MACAO MACAU SAR, CHINA MACEDONIA, THE FORMER YUGOSLAV REPUBLIC OF MADAGASCAR MALAWI MALAYSIA MALDIVES MALI MALTA MARSHALL ISLANDS MARTINIQUE MAURITANIA MAURITIUS MEXICO MICRONESIA, FEDERATED STATES OF MOLDOVA, REPUBLIC OF MONACO MONGOLIA MONTSERRAT MOROCCO MOZAMBIQUE MYANMAR NAMIBIA NAURU NEPAL NETHERLANDS NETHERLANDS ANTILLES NEW CALEDONIA NEW ZEALAND NICARAGUA NIGER NIGERIA NIUE NORFOLK ISLAND NORTHERN MARIANA ISLANDS NORWAY OMAN PAKISTAN PALAU PANAMA PAPUA NEW GUINEA PARAGUAY PERU PHILIPPINES PITCAIRN POLAND PORTUGAL PUERTO RICO QATAR REUNION ROMANIA RUSSIAN FEDERATION RWANDA SAINT HELENA SAINT KITTS AND NEVIS SAINT LUCIA SAINT PIERRE AND MIQUELON SAINT VINCENT AND THE GRENADINES SAMOA SAN MARINO SAO TOME AND PRINCIPE SAUDI ARABIA SENEGAL SEYCHELLES SIERRA LEONE SINGAPORE SLOVAKIA SLOVENIA SOLOMON ISLANDS SOMALIA SOUTH AFRICA SPAIN SRI LANKA SUDAN SURINAME SVALBARD AND JAN MAYEN SWAZILAND SWEDEN SWITZERLAND SYRIAN ARAB REPUBLIC TAIWAN, PROVINCE OF CHINA TAJIKISTAN TANZANIA, UNITED REPUBLIC OF THAILAND TOGO TOKELAU TONGA TRINIDAD AND TOBAGO TUNISIA TURKEY TURKMENISTAN TURKS AND CAICOS ISLANDS TUVALU UGANDA UKRAINE UNITED ARAB EMIRATES UNITED KINGDOM UNITED STATES URUGUAY UZBEKISTAN VANUATU VENEZUELA VIET NAM VIRGIN ISLANDS, BRITISH VIRGIN ISLANDS, U.S. WALLIS AND FUTUNA WESTERN SAHARA YEMEN ZAMBIA ZIMBABWE INTERNATIONAL OTHER Unknown
6. State, Region or Province*Please choose...

1. It is our policy to provide employment opportunities for all people, including nominated target groups, on an equal and unbiased basis.
   
   In accordance with our commitment to Equal Opportunity and Anti-Discrimination, we take steps to improve diversity, equity and inclusion within our workplace, including through employment. Candidates that identify in the following target groups are encouraged to apply.
   
   GPC reserves the right to verify identification of the target groups. A GPC representative may contact you to discuss the documentary evidence requirements, if any. A Confirmation of Heritage Statutory Declaration is able to be downloaded and submitted if required.*

   1. People with disability (including, physical, sensory, intellectual or learning, psychiatric)
   2. Aboriginal person
   3. Torres Strait Islander person
   4. Aboriginal and Torres Strait Islander person
   5. Australian South Sea Islander person
   6. People from a non-English-speaking background
   7. Women
   8. I do not identify with, or wish to identify with any of these groups
2. If you have identified as indigenous, please select the Traditional Owner Group. Bailai/Byellee Peoples Gurang Peoples Gooreng Gooreng Peoples Taribelang Bunda Peoples Darumbal Peoples Butchulla Peoples Kabi Kabi Peoples Other
3. Do you have the legal right to live and work in Australia?
   
   GPC reserves the right to verify documentation. Documentary evidence will need to be provided to support your legal right to live and work in Australia and a GPC representative may contact you to discuss the documentary evidence requirements.*

   1. Yes, I am an Australian Citizen or Permanent Resident
   2. Yes, I hold an appropriate VISA (please provide a copy)
   3. No
4. Are you, or have you ever been employed by Gladstone Ports Corporation (GPC)?*

   1. Current Employee
   2. Previous Employee
   3. Never employed by GPC
5. Are you currently licensed with a valid C class driver’s licence?
   (You will be required to submit copies of your qualifications as a part of your application).*

   1. Yes
   2. No
6. Do you currently hold, or are you eligible to obtain, a Maritime Security Identification Card (MSIC)?
   (You will be required to submit copies of your qualifications as a part of your application).*

   1. Yes – I already hold an MSIC
   2. Yes – I am eligible to apply and obtain one
   3. No – and I am not eligible
7. Which option best describes your highest completed qualification in an IT-related field?
   (You will be required to submit copies of your qualifications as a part of your application).*

   1. No formal IT qualification
   2. Certificate III or IV in Information Technology
   3. Diploma or Advanced Diploma in Information Technology
   4. Bachelor’s degree in Information Technology or related field
   5. Postgraduate qualification in Information Technology or related field
8. Which option best describes your current industry certifications? (e.g. Microsoft, Cisco, CompTIA)
   (You will be required to submit copies of your qualifications as a part of your application).*

   1. None
   2. Entry-level certification (e.g. CompTIA ITF+, Microsoft Fundamentals)
   3. One relevant professional certification
   4. Multiple relevant professional certifications
   5. Advanced or specialist certifications
9. If you do not currently hold industry certifications, are you willing to complete required certifications within your first year of employment?
   *

   1. Yes
   2. No
10. If successful, what notice period would you require?*
11. What are your salary expectations for this position?*
12. Which option best describes your experience providing IT or service desk support?
    *

    1. No formal IT support experience
    2. Less than 1 year in an IT support or customer service role
    3. 1–3 years in a service desk or IT support role
    4. 3–5 years in a service desk or end-user computing role
    5. More than 5 years in a service desk or IT support role
13. How confident are you in resolving IT incidents at first point of contact?
    *

    1. I have not performed first-line incident resolution
    2. I resolve basic issues with guidance or escalation
    3. I independently resolve common incidents and service requests
    4. I resolve most issues independently and escalate only complex cases
    5. I act as an escalation point for other service desk staff
14. What is your level of experience supporting Microsoft end-user environments?
    *

    1. No experience
    2. Basic user-level support only
    3. Regular support for Windows and Microsoft Office
    4. Strong experience with Microsoft 365, Outlook, Teams, SharePoint
    5. Advanced support including Azure AD, Exchange, and tenant administration
15. Which best describes your experience supporting hardware and AV systems?
    *

    1. No experience
    2. Basic troubleshooting of PCs and peripherals
    3. Regular support for laptops, printers, mobile devices
    4. Strong experience including AV and video conferencing systems
    5. Advanced support including vendor liaison and training users
16. What is your experience using IT service management or call logging systems?
    *

    1. No experience
    2. Limited exposure or training only
    3. Regular use of a ticketing system
    4. Advanced use including reporting or trend analysis
    5. Configuration, administration, or process ownership
17. What is your experience with user, group, and access management?
    *

    1. No experience
    2. Password resets only
    3. User and group administration under supervision
    4. Independent administration and role-based access management
    5. Escalation point or specialist for identity and access management
18. How would you describe your experience with networking and telephony systems?
    *

    1. No experience
    2. Basic user-level troubleshooting
    3. First-line troubleshooting of wired/wireless networks and phones
    4. Advanced troubleshooting and vendor liaison
    5. Design, implementation, or administration experience