10627 Supervisor Customer Service
Job No:
CHR10439
Location:
Emerald
10627 Supervisor Customer Service
Work Type: Permanent Fulltime
Location: Emerald
Department: Corporate Services
Remuneration: Stream A, Level 3 - 4: $96,765.51 - $110,927.30 per annum inclusive of superannuation & locality allowance (5% increase from July 2026)
Are you passionate about leading and mentoring a team dedicated to providing exceptional customer service?
An exciting opportunity has become available for a supervisor to join the customer service team in Emerald.
In this role you will supervise the day-to-day operations, delegate and monitor workloads, be an escalation point for complex customer enquiries and ensure the consistent delivery of exceptional customer service from the well-established team.
If you are looking for an opportunity to demonstrate your supervisory skills in a customer focused environment where no 2 days are the same, we want to hear from you!
To be considered for this opportunity, you will need:
- Demonstrated experience leading and developing a high performing team with a customer service focus
- Well-developed time management, task prioritisation and organisation skills with the ability to meet stringent and competing timelines
- Demonstrated ability to manage up, identify potential issues, problem solve and remain outcome focused
- Well-developed computer skills and demonstrated experience with corporate software and Microsoft application
- Exceptional verbal and written communication skills
- Hold a Minimum of a Queensland C Class Provisional Drivers Licence
In this position you will enjoying working with a highly collaborative team and be supported by a leadership team who will empower you to succeed.
If this sounds like you, apply now!
Working for Central Highlands Regional Council has its benefits.
We are a progressive region, committed in creating opportunities for all. We welcome forward thinking individuals who are focused on continuous improvement, a sustainable future and understand the valuable role we play in investing in our regional community.
Benefits Include:
- A generous superannuation scheme
- 5 weeks annual leave with 17.5% leave loading
- 9 day fortnight
- Annual uniform allocation
- Payroll deductions and salary sacrifice options
- Wages paid fortnightly
- Employee Assistance Program
To apply for this position:
As an equal opportunity employer, we welcome applications from diverse backgrounds.
Please download and review the position description.
To be considered for this position, please include the following documents:
- A cover letter outlining your motivation for applying for this position
- Your resume detailing your career history relevant for this position
Eligibility & Pre-employment Checks
To be appointed to a permanent position, you must be an Australian citizen, or have permanent residency status, or hold a visa permitting you to work in Australia permanently. If you have a visa permitting you to work temporarily in Australia, you may be appointed to a position on a temporary basis, providing the work complies with the conditions of your visa.
The pre-employment checks relevant to this position include:
- Right to Work in Australia
- Medical Assessment
- Reference and qualification checks
For a confidential discussion, please contact a member of the Recruitment Team on 1300 242 686 during business hours or register your application by submitting your cover letter and resume.
Applications close: 8am, Monday 30 March 2026
