10108 - Customer Service Officer
Job No:
CHR810
Location:
Emerald
Work Type: Permanent Full Time
Location: Emerald
Department: Commercial & Corporate Services
Remuneration: Stream A, Level 1.6- 2 : $67,854.97 - $73,752.91 per annum + Superannuation
Central Highlands Regional Council is currently seeking a Customer Service Officer. In this role you will be responsible for undertaking a range of operational, administrative and customer service functions in alignment with Council’s Customer Service Charter and Customer Service Strategy and Action Plan. The Customer Service Officer will provide excellent customer service to internal and external customers and promote a positive customer experience based on first point of contact principals. In addition, the position will also provide general administrative support services to the various departments within the organisation as required.
In this busy role, you will support the organisation by:
- Deliver a positive customer experience by exercising a high degree of judgment and initiative focused on first point of contact resolution. Contribute to the effective and efficient operation of Council’s customer service branches across the region in alignment with council’s Customer Service Charter, Customer Service Strategy and Action Plan and other strategic documents as required.
- Undertake financial transactions, cash handling, receipting and banking processes in accordance with established procedures.
- Accurate and efficient data input and records management using a range of Council databases and software packages.
- Provide general administrative support requiring the exercise of sound judgement, initiative, confidentiality and sensitivity in the performance of work.
- Maintain a high standard of corporate image and personal presentation.
- To actively participate in ongoing training and self-development to achieve continuous improvement for yourself and council.
- Taking reasonable care for health and safety of yourself and others, complying with reasonable instruction and co-operating with CHRC policy and procedure per ‘Duties of Worker’ contained in the Work Health and Safety Act as amended.
Additionally, this position may be required to conduct other duties as lawfully directed by the reporting manager.
Please note: Customer service standards and consistency of service is an important outcome of the Customer Service Strategy and Action Plan (2019-2021) and as such Customer Service Officers will be required to travel to and work from alternative locations throughout the region.
To be considered for this opportunity, you will need to possess:
- Minimum of Queensland C class provisional drivers licence.
- Previous or relevant experience in a similar role.
If this sounds like you, apply now!
Working for Central Highlands Regional Council has its benefits.
We are a progressive region, committed in creating opportunities for all. We welcome forward thinking individuals who are focused on continuous improvement, a sustainable future and understand the valuable role we play in investing in our regional community.
BELOW BENEFITS ARE FOR FULL TIME EMPLOYEES.
Benefits Include:
- A generous superannuation scheme
- 5 weeks annual leave with 17.5% leave loading
- Fortnightly RDO’s
- Annual uniform allocation
- Payroll deductions and salary sacrifice options
- Wages paid fortnightly
- Employee Assistance Program
To apply for this position:
As an equal opportunity employer, we welcome applications from diverse backgrounds.
Please download and review the position description.
To be considered for this position, please include the following documents:
- A cover letter outlining your motivation for applying for this position
- Your resume detailing your career history relevant for this position
Applicants who are progressed to the next stage of the recruitment process will be invited to participate in a shortlisting process.
Eligibility & Pre-employment Checks
To be appointed to a permanent position, you must be an Australian citizen, or have permanent residency status, or hold a visa permitting you to work in Australia permanently. If you have a visa permitting you to work temporarily in Australia, you may be appointed to a position on a temporary basis, providing the work complies with the conditions of your visa.
The pre-employment checks relevant to this position include:
- Right to Work in Australia
- Medical Assessment
- Reference and qualification checks
For a confidential discussion, please contact a member of the Recruitment Team on 1300 242 686 during business hours or register your application by submitting your cover letter and resume.
Applications close: **** Monday 28th October 2024 at 8am