Visitor Information Officer

Job No: CN2091

Location: Newcastle, NSW

Employment Status: Casual

No. of Vacancies: 1

Closing Date: 14 Oct 2019 ACDT

• Share your civic pride and enthusiasm with visitors to our city.
• Exciting opportunity to further develop your tourism, sales and customer service experience.
• 3 Vacancies - Casual employment opportunity - includes weekend work.

Located 160km north of Sydney, Newcastle is New South Wales’ second largest city, and offers the perfect lifestyle and career environment.

Our City is thriving and rapidly transforming. In recent years Newcastle has experienced a significant increase in development activity, with the 2017-18 Financial Year seeing building approvals top $1.2 billion.

City of Newcastle (CN) is looking for passionate and enthusiastic Visitor Information Officers to provide high quality customer service at our new Visitor Information Centre.

Utilising your excellent communication skills and proven experience in tourism, marketing, sales or customer service, you’ll advocate and promote CN to visitors, providing information, stories, maps, and brochures to maximise their visitor experience.

With ad hoc hours dependent on business requirements and spread across the full week (Monday to Sunday), you will also be responsible for general administration duties, processing the sale of merchandise, maintaining the presentation of the centre, and assisting with projects, programs and activities, among other duties.

At CN our people are valued and have access to a range of benefits that help balance life at work and at home. These include flexible working arrangements, professional development opportunities and health and wellbeing programs.

To be successful in this job you will have:

Essential

• Demonstrated experience working in a tourism, sales or customer service role.
• Retail experience and cash handling experience.
• Demonstrated exceptional customer service and interpersonal skills.
• Demonstrated high degree of enthusiasm and commitment and ability to advocate and promote the city to visitors.
• Demonstrated commitment to compliance and the promotion of WH&S. A high level of oral communication skills and ability to interact with all levels of staff / community.

Desirable

• Demonstrated knowledge of the local area, including attractions and services.
• High level computer literacy.

Sound like the perfect job for you? Apply Now!

City of Newcastle proudly promotes the principles of Equal Employment Opportunity and fosters a culture of diversity to represent the community of our Local Government Area.

All candidates will be assessed against the selection criteria outlined in the position description. Suitable candidates may be placed on an eligibility list for future identical positions for a period of 12 months.

You must have the right to live and work in Australia to apply for this job.

To view the full position description please click here.

Application Closing Date: 13 October 2019.

Remuneration: Casual hourly rate of $44.42 + 9.5% Superannuation.

Contact: Samantha Bullen, Business Services Manager, 02 4974 2164.