Human Centred Design Lead

Job No: CN2361

Location: Newcastle

Employment Status: Fixed-term contract, full-time

No. of Vacancies: 1

Closing Date: 18 Jan 2021 AEDT

• Be highly innovative to design and implement effective solutions.
• 36 month, fixed-term contract for 35 hours per week.
• Flexible working with optional 9-day fortnight.

City of Newcastle (CN) is looking for a dynamic Human Centred Design Lead to champion Customer Experience across all IT squads and within the business, working closely with the UX Designers to improve innovation capability and use of human centred design principles to deliver effective CX service design across CN customer products/programs and improvement initiatives.

This is a key innovation role helping to bring our CX Strategy to life by designing and implementing solutions to positively impact on the experience of our internal and external customers.

At CN our people are valued and have access to a range of benefits that help balance life at work and at home. These include flexible working arrangements, professional development opportunities, and health and wellbeing programs.

The essentials you’ll need;

• Graduate or postgraduate qualifications in Psychology, Social Sciences, Computer Science, Industrial Design, or a relevant field and/or demonstrated capability through past employment experience.
• Deep theoretical and practical experience working in CX service design / human centred design within complex organisational and stakeholder environments.
• Demonstrated experience contributing to customer experience / employee experience innovation programs with skills across research, strategy, design and agile delivery.
• Advanced research and analytical skills with the ability to practice divergent and convergent thinking; draw on literature, evidence and information from diverse sources and put into practical action; analyse qualitative and quantitative data to draw insights.
• Highly developed interpersonal skills, with proven abilities in consultation and influencing at all levels, and the capacity to develop and manage effective collaborative relationships with key stakeholders.
• Highly developed written and verbal communication skills, with confidence in delivering engaging presentations, workshops and training sessions which are logical, coherent, concise and jargon-free, supported by robust insights and data.
• Curious and creative with a passion for problem solving and learning with skills in dealing with ambiguity.
• Self-starter with the ability to work independently as well as within a multi-disciplined, team environment.
• Demonstrated customer focus with a can-do attitude, outcome-driven and a passion for customer-centric innovation and improvement.
• Ability to challenge the status quo while working within a structured and highly legislated environment.
• Demonstrates the values and behaviours that contribute to a constructive, high performance culture.

 Other valuable skills you may have:

• SCRUM certification.
• Design Thinking and Human Centred Design courses.
• Understanding of the local government context and an awareness of the services provided by Council to the community.

Sound like the perfect job for you? Apply Now!

City of Newcastle proudly promotes the principles of Equal Employment Opportunity and fosters a culture of diversity to represent the community of our Local Government Area.

All candidates will be assessed against the selection criteria outlined in the position description. Suitable candidates may be placed on an eligibility list for future identical positions for a period of 12 months.

You must have the right to live and work in Australia to apply for this job.

To view the full position description please click here.

Application Closing Date: Sunday, 17 January 2021.

Remuneration: $107,622 + 9.5% Superannuation per annum for a 35-hour week.

Contact: Deborah Moldrich – Manager Customer Experience – 02 4974 2068.