Customer Service Officer

Job No: CN2415

Location: Newcastle

Employment Status: Temporary Full Time

No. of Vacancies: 5

Closing Date: 15 Feb 2021 AEDT

• Rewarding yet challenging contact centre and face to face customer service role.
• Share your passion for customer service experience in a dynamic, fast-paced environment providing exceptional service to Newcastle’s community.
• Several full-time temporary roles available for up to 12months duration, rostered 7 hour shifts between 8am-5pm weekdays.

The City of Newcastle (CN) Customer Service Centre provides a ‘one stop shop’ for all general enquiries.  We are seeking dynamic, passionate customer-focused team members to be our primary point of contact.  In this role there are varied work duties available across contact centre, front of house, administration and digital functions.

The key duties of these roles:

• Respond to and resolve a variety of enquiries from the public, efficiently providing information and solutions.
• Communicate accurate information such as policies and procedures.
• Assess and register information lodged for Council applications
• Perform cashiering functions.
• Assist visitors to the City Administration Centre.

At CN our people are valued and have access to a range of benefits that help balance life at work and at home. These include flexible working arrangements, professional development opportunities and health and wellbeing programs.

The essentials you’ll need;

• Certificate III or above in a business or customer related qualification and/or equivalent experience in customer service delivery within a high-volume omni-channel contact centre environment
• Excellent verbal and written communication skills and exemplary personal presentation.
• Strong customer centric focus and ability to practise empathy
• Sound negotiation, problem solving and conflict resolution skills.
• Experience prioritising multiple tasks with competing deadlines.
• Comprehensive computer literacy.
• Highly flexible across diverse work tasks and able to work independently and cooperatively in a team environment
• Quick learner and highly adaptable to changes in processes and technology

Other valuable skills you may have;

• Knowledge of Local Government’s role, functions and responsibilities.
• Skills in interpreting plans, reading maps and understand technical issues.
• Accurate cash handling, payment processing and balancing / end of day reconciliation skills.
• Experience with customer enquiries via social media and web chat.

Sound like the perfect job for you? Apply Now!

City of Newcastle proudly promotes the principles of Equal Employment Opportunity and fosters a culture of diversity to represent the community of our Local Government Area.

All candidates will be assessed against the selection criteria outlined in the position description. Suitable candidates may be placed on an eligibility list for future identical positions for a period of 12 months.

You must have the right to live and work in Australia to apply for this job.

To view the full position description please click here.

Application Closing Date: Sunday, 14 February 2021.

Remuneration: $68,415 + 9.5% Superannuation per annum for a 35 hour week.

Contact: Joanne Jaeger, Operations Coordinator Customer Service, 02 4974 2041.