Visitor Services Officer

Job No: CN2464

Location: Newcastle

Employment Status: Casual

No. of Vacancies: 4

Closing Date: 8 Apr 2021 AEST

• Position Newcastle Museum as a significant attraction by providing exceptional visitor services.
• Exciting and rewarding role with an attractive hourly rate on offer.
• 4 x casual employment opportunity.

Thriving and rapidly transforming, Newcastle is New South Wales’ second largest city and is located 160km north of Sydney. It offers the perfect lifestyle and career environment.

City of Newcastle (CN) is seeking passionate Visitor Services Officers (VSOs) to join the Newcastle Museum team, encompassing Newcastle Museum, Fort Scratchley Heritage Site, and Museum Park. Newcastle Museum is committed to telling the stories of both ordinary and extraordinary Newcastle through our collections, exhibitions, and audience engagement and are committed to providing the best and broadest museum experience, which is not only fun and attractive but is intellectually significant and beneficial to the community.

As a casual VSO you’ll have reasonable availability for both weekend and weekday work and will provide frontline customer service. You’ll be the face of Newcastle Museum for our visitors with the aim of providing visitors and venue clients with an enjoyable and memorable experience, exceeding their expectations. In addition to providing insightful and useful information to our visitors and assisting as required, Newcastle Museum will also rely on you to keep the museum safe and to relay information from our visitors to behind the scenes staff.

Drawing upon your exceptional communication and customer experience skills, key responsibilities will include, but are not limited to: attending to visitors’ needs, answering queries, giving directions and providing general information or referrals to staff; ensuring the security of visitors, staff and the collection; assisting with opening and closing the museum and exhibitions; maintaining the exhibition floor and associated areas in a good state of general appearance, reporting any issues to relevant staff; operating POS to sell temporary exhibition and event tickets including cash handling and reconciliation; assisting with setting up for functions and public programming; and liaising with event clients, as required.

At CN our people are valued and have access to a range of benefits that help balance life at work and at home. These include flexible working arrangements, professional development opportunities and health and wellbeing programs.

The essentials you’ll need:

• Strong commitment to engaging diverse visitors with culture and/or history and/or science.
• A high level of oral communication skills, excellent personal presentation and ability to interact with all levels of staff / community.
• Demonstrated high degree of enthusiasm, curiosity and commitment to Newcastle Museum and the city. Desire to assist visitors to enrich their experience. Ability to advocate and promote on behalf of the Museum.
• Working collaboratively with honesty and transparency, encouraging bold ideas and supporting freedom of expression, innovation and diversity.
• A current Working with Children Check number or willingness to apply for one if selected for the position.
• Physical capacity to participate in venue hire set up.

Other valuable skills you have:

• Demonstrated commitment to compliance and the promotion of WH&S.
• Dealing with difficult people or armed hold up training.
• Demonstrated experience working in a cultural institution, customer/community service, events or tourism role.
• Responsible Service of Alcohol (RSA) Certification.

Sound like the perfect job for you? Apply Now!

City of Newcastle proudly promotes the principles of Equal Employment Opportunity and fosters a culture of diversity to represent the community of our Local Government Area.

All candidates will be assessed against the selection criteria outlined in the position description. Suitable candidates may be placed on an eligibility list for future identical positions for a period of 12 months.

You must have the right to live and work in Australia to apply for this job.

To view the full position description please click here.

Application Closing Date: Wednesday, 7 April 2021.

Remuneration: Casual hourly rate of $36.88 + 9.5% Superannuation (inclusive of 25% casual loading).

Contact: Julie Baird – Director Museum – 02 4974 1415.

At CN we understand the skills and attributes veterans can bring to our organisation and highly encourage veterans to apply for suitable roles.

The NSW Child Protection (Prohibited Employment) Act 1998 makes it an offence for a person convicted of a serious sex offence, or a Registrable Person under the Child Protection (Offenders Registration) Act 2000 to apply for these positions. Relevant criminal, Working With Children and prior employment checks, including relevant disciplinary proceedings, will be conducted on recommended candidates.