CX and Improvement Officer

Job No: CN2510

Location: Newcastle

Employment Status: Permanent Full Time

No. of Vacancies: 1

Closing Date: 21 May 2021 AEST

• Bring your initiative and drive for process improvement to this role.
• Permanent Full -Time role for 35 hours per week.

City of Newcastle (CN) is seeking a highly motivated CX and Process Improvement Officer to drive a continuous improvement mindset and build capability to embed methodologies and tools using a hands-on and creative approach across all areas of Regulatory, Planning & Assessment Service Unit.

This role will take a key role in implementing initiatives to improve quality, productivity, customer (internal and external) experience and where applicable, compliance.

At CN our people are valued and have access to a range of benefits that help balance life at work and at home. These include flexible working arrangements, professional development opportunities and health and wellbeing programs.

The essentials you’ll need:

• Tertiary qualifications in the provision of process improvement and project delivery and/or equivalent relevant experience.
• Demonstrated experience in reviewing and implementing process improvement initiatives.
• A minimum two years' experience as a customer experience specialist, or relevant industry related experience in a similar role.
• Intermediate to Advanced skills in MS Office, and knowledge of, or ability to learn workflow structures and templates within existing CN software, and in addition demonstrated ability to learn new system software.
• Demonstrated customer focus with a can-do attitude, outcome-driven, adaptable and a passion for customer-centric innovation and improvement.
• Excellent organisational and time management skills with the ability to manage competing demands.
• Demonstrated ability to build effective working relationships and foster a collaborative environment.
• Strong communication (oral and written), influencing and problem-solving skills.

Other valuable skills you may have:

• Understanding of the local government context and an awareness of services provided by CN to the community.
• Advanced knowledge of Technology One software.

Sound like the perfect job for you? Apply Now!

CN proudly promotes the principles of Equal Employment Opportunity and fosters a culture of diversity to represent the community of our Local Government Area.

All candidates will be assessed against the selection criteria outlined in the position description.  Suitable candidates may be placed on an eligibility list for future identical positions for a period of 12 months.

You must have the right to live and work in Australia to apply for this job.

To view the full position description please click here.

Application Closing Date: Thursday 20 May 2021.

Remuneration range: $74,383 + 9.5% Superannuation per annum for a 35-hour week.

Contact: Sherelle Charge, Business & Customer Improvement Section Manager, 046 686 0220.

At CN we understand the skills and attributes veterans can bring to our organisation and highly encourage veterans to apply for suitable roles.