CRM Ticketing Specialist

Job No: CN2590

Location: Newcastle

Employment Status: Full Time, Fixed Term

No. of Vacancies: 1

Closing Date: 26 Aug 2021 AEST

• Unique opportunity to support Newcastle's iconic Civic Theatre implementation of new ticketing system.
• 2 year fixed term part time role – 21 hours per week.
• Flexible work arrangements available.

City of Newcastle (CN) is currently seeking a proficient CRM Ticketing Specialist to join the team at Newcastle's iconic Civic Theatre. You will be joining a team passionate about Newcastle, culture and the venues they look after, all with the view of benefitting the greater Newcastle community.

Following the implementation of our Ticketing and Customer Relationship Management (CRM) system, enta, Civic Theatre is committed to using the system across all departments to manage all stakeholder relationships, enhance audience engagement, increase revenue, sell tickets and extend organisational reach.  As our CRM Ticketing Specialist, you'll work with the organisation to increase levels of proficiency and create highly skilled users, and is responsible for managing, maintaining and optimising our CRM system.

Key responsibilities in this role include developing a CRM strategy for the Civic Theatre, creating customised reports and providing recommendations to support decision making and measure the impact of marketing campaigns and digital activity. 

We value diversity of thought, and we focus on equity in the workplace. We are committed to creating an inclusive workplace culture where everyone feels respected, safe and valued so they can be themselves and fully contribute their opinions and perspectives to the success of the organisation.

The essentials you’ll need:

• Considerable experience and knowledge in CRM management as well as extensive ticketing experience.
• Skills to offer insights that leverage a ticketing systems capacity, especially the integration of marketing functions and analysis / evaluation of programs.
• Good working knowledge of enta or a equivalent ticketing system.
• Demonstrated capability to extrapolate and analyse data as well as high level skills in reporting and data analysis to feed into and influence business processes.
• Experience in live performance market segmentation and implementation of marketing and sales strategies using customer data.
• Ability to work autonomously and collaboratively.
• Excellent attention to detail, with strong organisational skills.
• Understanding of all or some of the practice areas of live music, theatre, dance, spoken word performance and public programming.
• Enthusiasm and passion for the theatre and the ability to influence others and promote ideas.
• Financial skills in budget control and understanding of and experience in contracting.

Other valuable skills you have:

• Tertiary Qualification in Marketing (or another relevant discipline)
• Experience with bookings / resource management enterprise management software such as for large venues.
• Understanding of marketing principles and marketing communications.
• Experience in digital marketing strategy and/or delivery.
• Practical experience in event management or equivalent.

Sound like the perfect job for you? Apply Now!

Our people are valued and have access to a range of benefits that help balance life at work and at home. These include flexible working arrangements, professional development opportunities and health and wellbeing programs.

CN proudly promotes the principles of Equal Employment Opportunity and fosters a culture of diversity to represent the community of our Local Government Area.

We are committed to creating a safe and inclusive workplace where diverse styles, backgrounds, experiences and perspectives are valued, encouraged and respected. People from diverse backgrounds are encouraged to apply!

If you need any adjustments to be made to the recruitment process or if you would like to discuss any accessibility requirements, please contact recruit@ncc.nsw.gov.au for a confidential discussion.

All candidates will be assessed against the selection criteria outlined in the position description.  Suitable candidates may be placed on an eligibility list for future identical positions for a period of 12 months. You must have the right to live and work in Australia to apply for this job.

You must have the right to live and work in Australia to apply for this job.

To view the full position description please click here.

Application Closing Date: Wednesday 25 August 2021.

Remuneration: $53,843.26 + 10% Superannuation per annum for a 21 hour week.

Contact: Leonie Wallace – Manager Civic Theatre – 02 4974 2541.

At CN we understand the skills and attributes veterans can bring to our organisation and highly encourage veterans to apply for suitable roles.