Business and Customer Improvement Manager

Job No: CN2649
Location: Newcastle

  • Permanent, full-time opportunity, 35-hour working week
  • Are you passionate about driving continuous improvement?
  • This is your opportunity to own, drive and develop a customer centric culture!

In 2030, City of Newcastle (CN) will be a smart, liveable and sustainable global city with a focus on community at its centre. We have an opportunity for you to be a part of this evolution!

Newcastle is changing and our Transport & Compliance (T&C) team are changing too. We are on a journey of growth and evolution, and we have an opportunity for you to be part of it. 

As the Business and Customer Improvement Manager, you will form part of the T&C leadership team and play a key role in driving a continuous improvement mindset and build capability to embed methodologies and tools across the team using your hands-on and creative approach. You will have the opportunity to improve some of our key metrics including quality, productivity and enhancing our customer experience whilst enhancing business operations.

Your ability to champion change and continuous improvement with a focus on driving a customer centric culture coupled with your proven people leadership capability will ensure you are well placed for success in this role.

If you can see the big picture but also like to focus on detail, enjoy variety and a bit of a challenge where you can truly influence change, we want to hear from you!

Interested to know more?

To view the full position description please click here.

At CN our people are valued and have access to a range of benefits that help balance life at work and at home. These include flexible working arrangements, professional development opportunities and health and wellbeing programs.

CN proudly promotes the principles of Equal Employment Opportunity and fosters a culture of diversity to represent the community of our Local Government Area.

All candidates will be assessed against the selection criteria outlined in the position description.  Suitable candidates may be placed on an eligibility list for future identical positions for a period of 12 months.

You must have the right to live and work in Australia to apply for this job.

Application Closing Date: Monday 25 October 2021.

Remuneration:  $109,775.20 + 10% Superannuation per annum for a 35-hour week.

At CN we understand the skills and attributes veterans can bring to our organisation and highly encourage veterans to apply for suitable roles.

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