Casual Customer Service Assistant

• Provide outstanding customer service to the community at Newcastle’s various libraries and Newcastle Museum.
• Varied shifts across a rotating roster including weekend and public holiday work.
• Multiple casual employment opportunities available.

City of Newcastle (CN) is seeking multiple Casual Customer Service Assistants to join the Museum Archives Libraries and Learning (MALL) team at our many exciting locations. We are seeking empathetic and adaptive customer service professionals who always strive to deliver memorable, high-quality service to the community.

As a Casual Customer Service Assistant, you’ll be a friendly touch point for Library and Museum visitors, providing them with relevant and helpful information about the exhibitions, programs, library collections, and the technology available for use at Newcastle Libraries. This role will see you assisting with the preparation of the spaces for venue hire, meetings, events, and programs. You will also assist library visitors with using public access equipment and personal devices on the library network (WIFI).

The Casual Customer Service Assistant will be a strong advocate, always promoting the Museum and Library. The successful candidate will show great pride in their work and always taking initiative, ensuring the museum, libraries, and associated areas are continuously kept in a pleasant and clean state.

The essentials you'll need:

• Current Working with Children Check number or willingness to apply for one
• Willingness to participate in the MALL rotating roster including weekend and public holidays
• Capability to work independently and unsupervised
• A customer centric attitude and strong demonstration of empathy to accommodate the customers’ communication style and general needs
• Sound digital literacy skills and competency with trouble shooting technology
• Experience with mobile, social networking, and event technology

We can offer you:

• Joining an established, friendly, and large customer service team
• Opportunities to learn and develop your skills across different teams and locations
• Access to corporate fitness program with discount gym membership from $8.60 per week
• Opportunity to work across all of Newcastle's Libraries and Museum

What’s it like working at the City of Newcastle?

We are focused on making a real difference in our community and achieving our vision of creating a smart, liveable, and sustainable global city.  We are proud to deliver services valued by our community. People come first at the City of Newcastle, which means providing employees with meaningful work and capacity for work life balance. As a large local organisation, CN offers opportunity to develop in your current role, grow into future opportunities and reach your full potential.  

Our organisation’s values are Cooperation, Respect, Excellence and Wellbeing which are underpinned by our behaviours of courage, trust, and pride. Together, our values and behaviours support our decision making, our day-to-day interactions and everything we do. 

We value diversity of thought, and we focus on equity in the workplace. We are committed to creating an inclusive workplace culture where everyone feels respected, safe, and valued so they can be themselves and fully contribute their opinions and perspectives to the success of the organisation.

See why Newcastle is a great place to live, work, play, and create. Visit MOVETONEWCASTLE

Interested to know more?

Find out more about your new career here.

Our people are valued and have access to a range of benefits that help balance life at work and at home. These include flexible working arrangements, professional development opportunities and health and wellbeing programs.

CN proudly promotes the principles of Equal Employment Opportunity and fosters a culture of diversity and inclusion to represent the community of our Local Government Area. All candidates will be assessed against the essential criteria outlined in the position description. Suitable candidates may be placed on an eligibility list for future identical positions for a period of 12 months.

We are committed to creating a safe and inclusive workplace where diverse styles, backgrounds, experiences, and perspectives are valued, encouraged, and respected. People from diverse backgrounds (including but not limited to, Aboriginal and Torres Strait Islander Australians, people with diverse gender identities and sexualities, people from different cultural and linguistic backgrounds, people with disability, and veterans) are encouraged to apply!

If you need any adjustments to be made to the recruitment process or if you would like to discuss any accessibility requirements, please contact recruit@ncc.nsw.gov.au for a confidential discussion.

You must have the right to live and work in Australia to apply for this job.

Application Closing Date: Wednesday 22 November 2023.

Remuneration: Hourly rate of $43.16 (inclusive of 25% loading) + 11% Superannuation.

Contact: Mala Scorse – Head of Service Delivery – 02 4985 6692

CN do not accept unsolicited resumes and we respectfully ask that recruitment agencies do not contact us at this stage.

At CN we understand the skills and attributes veterans can bring to our organisation and highly encourage veterans to apply for suitable roles.