Team Leader Customer Service Centre

• Are you a highly experienced team leader or at the point of your customer service career to take it to the next level?
• Full-time temporary Opportunity until March 2025
• 35 hour working week with flexible working arrangements.

Our Customer Experience team have an opportunity for an experience customer centric Team Leader to join their Customer Service Centre team.

This temporary opportunity will see you provide exceptional people leadership to our Customer Service Officers (CSOs) and provide high quality, day to day management support of our Customer Service Centre (CSC) operations across all customer channels.

You will play a key role in leading, coaching and motivating a team of CSO's to support the delivery of best practice customer service through effective management of customer interactions across all customer channels. You will manage the service level monitoring, staff adherence, task allocation and scheduling changes whilst assisting across operational requirements.

Essential Criteria

• Demonstrated experience leading, developing and managing a team with a focus on developing a high performing staff.
• Experience managing people including but not limited to creating performance development plans and leading a performance management process.
• Demonstrated ability to motivate staff members and foster effective team relationships and a positive workplace culture.
• Advanced customer service skills with experience handling complex customer issues and escalations.

Interested to know more?

Find out more about your new career here.

Our people are valued and have access to a range of benefits that help balance life at work and at home. These include flexible working arrangements, professional development opportunities and health and wellbeing programs.

CN proudly promotes the principles of Equal Employment Opportunity and fosters a culture of diversity and inclusion to represent the community of our Local Government Area. All candidates will be assessed against the essential criteria outlined in the position description. Suitable candidates may be placed on an eligibility list for future identical positions for a period of 12 months.

We are committed to creating a safe and inclusive workplace where diverse styles, backgrounds, experiences, and perspectives are valued, encouraged, and respected. People from diverse backgrounds (including but not limited to, Aboriginal and Torres Strait Islander Australians, people with diverse gender identities and sexualities, people from different cultural and linguistic backgrounds, people with disability, and veterans) are encouraged to apply!

If you need any adjustments to be made to the recruitment process or if you would like to discuss any accessibility requirements, please contact recruit@ncc.nsw.gov.au for a confidential discussion.

You must have the right to live and work in Australia to apply for this job.

Application Closing Date: 8 January 2024

Remuneration:  $89,294.63 + 11% Superannuation per annum for a 35-hour week.

Contact: Kate McArdle - Customer Service Manager - 02 4974 2064. 

At CN we understand the skills and attributes veterans can bring to our organisation and highly encourage veterans to apply for suitable roles.

CN do not accept unsolicited resumes and we respectfully ask that recruitment agencies do not contact us at this stage.