Business Operations Team Leader (Internal Only)

• Permanent, full-time opportunity
• 35 hours per week

The Business Operations Team Leader is responsible for leading, coaching, and motivating a team of Business Operations Officers to deliver a diverse range of services across the Planning and Environment Directorate. The role involves jointly managing the team's day-to-day operations, allocating workloads, handling operational requests efficiently and ensuring adherence with legislative and policy requirements. With a focus on customer excellence, optimised performance, staff training and development, the Business Operations Team Leader plays a key role in ensuring high-quality customer service delivery. The diverse range of services requires an ability to build and maintain collaborative working relationships with both internal and external stakeholders, implement practices to ensure business continuity as well as support a continuous process improvement culture. 

The essentials you’ll need:

• Diploma level or above in a relevant qualification and/or extensive experience in leading teams in a high volume business services environment. 
• Demonstrated experience, and proven ability, to coach and train staff for high performance, with a strong commitment to professional development for self and others. 
• Experience with people management including, but not limited to, creating performance development plans and leading a performance management process and conversation. 
• Demonstrated ability to motivate staff members and foster effective team relationships and a positive workplace culture. 
• Advanced customer service skills with experience handling complex issues. 
• Proven ability to exercise sound judgement together with a high degree of problem solving, initiative and confidentiality that satisfies legislative and policy requirements. 
• High level organisational skills, adaptability and resilience, including the ability to manage change, prioritise tasks and achieve KPIs in a fast paced, dynamic environment. 
• Excellent interpersonal skills including a proven ability to establish and maintain collaborative working relationships with customers, key stakeholders, and staff at all levels. 
• Excellent oral and written communication skills including experience in writing procedures, correspondence, and delivering presentations and facilitation of training for different audiences. 
• Proven ability to use a wide range of technological systems and adapt to new technological platforms ensuring integration into daily work processes 
• Strong personal commitment to providing high quality service to customers, a role model for customer centricity and a champion for customer issues/pain points. 

Interested to know more?

Find out more about your new career here.

Our people are valued and have access to a range of benefits that help balance life at work and at home. These include flexible working arrangements, professional development opportunities and health and wellbeing programs.

CN proudly promotes the principles of Equal Employment Opportunity and fosters a culture of diversity and inclusion to represent the community of our Local Government Area. All candidates will be assessed against the essential criteria outlined in the position description. Suitable candidates may be placed on an eligibility list for future identical positions for a period of 12 months.

We are committed to creating a safe and inclusive workplace where diverse styles, backgrounds, experiences, and perspectives are valued, encouraged, and respected. People from diverse backgrounds (including but not limited to, Aboriginal and Torres Strait Islander Australians, people with diverse gender identities and sexualities, people from different cultural and linguistic backgrounds, people with disability, and veterans) are encouraged to apply!

If you need any adjustments to be made to the recruitment process or if you would like to discuss any accessibility requirements, please contact recruit@ncc.nsw.gov.au for a confidential discussion.

You must have the right to live and work in Australia to apply for this job.

Application Closing Date: Monday 1^st April 2024.

Remuneration:  $89,294.63 + 11% Superannuation per annum for a 35 hour week. (Salary Point 12)

Contact: Sherelle Charge, Manager Business Operations and Customer Excellence - 02 4974 2874