Museum Customer Service Officer

Job No: CN3851
Location: Newcastle

  • Provide exceptional customer service at Newcastle Museum.
  • Perfect weekend job - 7 hours every Saturday.

City of Newcastle (CN) is currently seeking an enthusiastic and engaging Customer Service Officer to join our team and work at Newcastle Museum on Saturdays (9.30am - 5pm).

As Museum Customer Service Officer, you will provide an exceptional customer service experience as the first point of contact for visitors, delivering quality interactions and advice across a variety of channels whilst always projecting a positive image of Newcastle Museum with a welcoming manner.

The Museum Customer Service Officer undertakes all duties and responsibilities associated with being a Shift Supervisor, for example opening up, locking up, cash management and reconciliation of the POS, plus supervision and direction of casual team members on shift. You will be responsible for the safety of visitors, cultural collections, exhibitions and the physical site.

Find out more about your new career by viewing the position description here.

Why join CN?

  • Industry leading employment conditions
  • Corporate Fitness program from as little as $4.30 per week
  • Access to a range of exclusive CN employee benefits programs including Novated Lease options as well as access to reward and recognition vouchers
  • Annual performance development plans and ongoing training and development opportunities
  • Leading the CN Way leadership program
  • Inclusion, Diversity & Equity (IDE) employee networks and initiatives
  • Access to Health & Wellbeing programs including an Onsite Physiotherapist, Yoga and Mental Health Ambassador Groups

Life at CN

At CN, we value our employees, and their wellbeing takes priority. We encourage employees to make time for what's important and provide the benefits to enable a work life balance.

We are focused on making a real difference in our community and achieving our vision of creating a smart, liveable, and sustainable global city.  We are proud to deliver services valued by our community. 

We champion inclusion so that everyone is valued, and we encourage innovation and creativity. We are committed to creating a safe and inclusive workplace where different styles, backgrounds, experiences, and perspectives are valued, encouraged, and respected.

People with diverse lived experiences (including but not limited to, Aboriginal and Torres Strait Islander Australians, people with diverse gender identities and sexualities, people from different cultural, racial, ethnic, religious and linguistic backgrounds, people with disability, carers, and veterans) are encouraged to apply.

Application Closing Date: Friday 21 June 2024

Remuneration: $14,190.67 + 11.5% Superannuation per annum for a 7-hour week.

Contact: Mala Scorse - Head of Service Delivery - 02 4985 6692

If you need any adjustments to be made to the recruitment process or if you would like to discuss any accessibility requirements, please contact for a confidential discussion.

You must have the right to live and work in Australia to apply for this job.

CN do not accept unsolicited resumes and we respectfully ask that recruitment agencies do not contact us at this stage.

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