Museum Service Delivery Coordinator

• Lead a front-facing team to deliver exceptional customer service to the community.
• Permanent, Part-Time role - 28 hours per week.

As our Museum Archive Libraries & Learning (MALL) service unit transforms and expands, an exciting opportunity exists to join our evolving team. City of Newcastle (CN) is currently seeking an enthusiastic and experienced Service Delivery Coordinator to join Newcastle Museum in this newly created permanent, part time opportunity working Tuesday to Friday.

As our Museum Service Delivery Coordinator, you will work as part of the Service Delivery leadership team to plan the strategic direction of MALL and collaborate to develop and implement policies around service delivery. You will lead proactive customer centric champions and initiate process improvement that will contribute to an enhanced experience for Newcastle Museum visitors.

Leading a team of permanent staff, casuals and volunteers; this role will see you develop and support your team across a 7-day roster to provide an exceptional level of customer service to the community and drive the continual improvement of our space, services and resources.

Find out more about your new career by viewing the position description here.

Why join CN?

• 28-hour working week
• 4 weeks of annual leave, 3 weeks of personal leave, plus 2 additional paid public holidays (pro-rata)
• 17.5% annual leave loading yearly payment 
• Paid parental leave for primary carers
• Industry leading employment conditions
• Corporate Fitness program from as little as $6.45 per week
• Access to a range of exclusive CN employee benefits programs including Novated Lease options as well as access to reward and recognition vouchers
• Annual performance development plans and ongoing training and development opportunities
• Leading the CN Way leadership program
• Inclusion, Diversity & Equity (IDE) employee networks and initiatives
• Access to Health & Wellbeing programs including an Onsite Physiotherapist, Yoga and Mental Health Ambassador Groups

Life at CN

At CN, we value our employees, and their wellbeing takes priority. We encourage employees to make time for what's important and provide the benefits to enable a work life balance.

We are focused on making a real difference in our community and achieving our vision of creating a smart, liveable, and sustainable global city.  We are proud to deliver services valued by our community. 

We champion inclusion so that everyone is valued, and we encourage innovation and creativity. We are committed to creating a safe and inclusive workplace where different styles, backgrounds, experiences, and perspectives are valued, encouraged, and respected.

People with diverse lived experiences (including but not limited to, Aboriginal and Torres Strait Islander Australians, people with diverse gender identities and sexualities, people from different cultural, racial, ethnic, religious and linguistic backgrounds, people with disability, carers, and veterans) are encouraged to apply.

Application Closing Date: Sunday 25 August 2024.

Remuneration: $69,926.28 + 11.5% Superannuation per annum for a 28-hour week.

Contact: Mala Scorse - Head of Service Delivery - 02 4985 6692

If you need any adjustments to be made to the recruitment process or if you would like to discuss any accessibility requirements, please contact recruit@ncc.nsw.gov.au for a confidential discussion.

You must have the right to live and work in Australia to apply for this job.

CN do not accept unsolicited resumes and we respectfully ask that recruitment agencies do not contact us at this stage.