Business and Customer Support Officer

• Play a critical role in business transformation, delivering exceptional customer service
• Permanent Full-time
• 35 hour working week with numerous flexible working arrangements

City of Newcastle (CN) is seeking a customer-focused and solutions-driven Business and Customer Support Officers to support Waste Services team as they continue their business transformation journey, taking a systemic approach to deliver better customer and business outcomes.

As a Business and Customer Support Officer, you’ll join a high-performance team, focused on delivering exceptional customer service by connecting customer requests to seamless operational delivery. Projecting a positive image of CN, you’ll be the first point of contact for customer enquiries, transactions, and requests via telephone, email/digital, and face-to-face, referring enquiries through to specialist staff as necessary.

Other key responsibilities include assisting members of the public with site visits to Summerhill Waste Management Centre, performing cashier/weighbridge functions, and assisting with corporate information software applications (such as ECM, CRM, OneCouncil & Weighbridge).

Find out more about your new career by viewing the position description here.

Why join CN?

• 35-hour working week with flexible/hybrid work arrangements/model as well as an optional 9-day fortnight
• 4 weeks of annual leave, 3 weeks of personal leave plus 2 additional paid public holidays
• 17.5% annual leave loading yearly payment 
• Paid parental leave for primary carers
• Industry leading employment conditions
• Corporate Fitness program from as little as $6.45 per week
• Access to a range of exclusive CN employee benefits programs including Novated Lease options as well as access to reward and recognition vouchers
• Annual performance development plans and ongoing training and development opportunities
• Leading the CN Way leadership program
• Inclusion, Diversity & Equity (IDE) employee networks and initiatives
• Access to Health & Wellbeing programs including an Onsite Physiotherapist, Yoga and Mental Health Ambassador Groups

Life at CN

At CN, we value our employees, and their wellbeing takes priority. We encourage employees to make time for what's important and provide the benefits to enable a work life balance.

We are focused on making a real difference in our community and achieving our vision of creating a smart, liveable, and sustainable global city.  We are proud to deliver services valued by our community. 

We champion inclusion so that everyone is valued, and we encourage innovation and creativity. We are committed to creating a safe and inclusive workplace where different styles, backgrounds, experiences, and perspectives are valued, encouraged, and respected.

People with diverse lived experiences (including but not limited to, Aboriginal and Torres Strait Islander Australians, people with diverse gender identities and sexualities, people from different cultural, racial, ethnic, religious and linguistic backgrounds, people with disability, carers, and veterans) are encouraged to apply.

Application Closing Date: Sunday 1 September 2024

Remuneration:  $73,507.52 + 11.5% Superannuation per annum for a 35-hour week.

Contact: Sarah Bergamo - Business & Customer Support Coordinator - 02 4974 2438

If you need any adjustments to be made to the recruitment process or if you would like to discuss any accessibility requirements, please contact recruit@ncc.nsw.gov.au for a confidential discussion.

You must have the right to live and work in Australia to apply for this job.

CN do not accept unsolicited resumes and we respectfully ask that recruitment agencies do not contact us at this stage.