Casual Customer Experience Team Member - Civic Theatre

City of Newcastle (CN) currently has a fantastic opportunity for customer-focused casual Customer Experience Team Members to join our Civic Services team across Newcastle's iconic Civic Theatre, Playhouse, and City Hall.

As a Casual Customer Experience Team Member, you’ll work collaboratively within the team to provide our customers with a first-class live performance, function or event experience. Your primary objectives will be creating a safe, welcoming environment and providing seamless service delivery ensuring ease of movement through the venue, convenient access to services and prompt reliable information.

Together the team ensures that from arrival at the venue, all services provided to members of the audience are delivered at the highest possible standard, and that customers have the best possible experience.

Find out more about your new career by viewing the position description here.

Life at CN

At CN, we value our employees, and their wellbeing takes priority. We encourage employees to make time for what's important and provide the benefits to enable a work life balance.

We are focused on making a real difference in our community and achieving our vision of creating a smart, liveable, and sustainable global city.  We are proud to deliver services valued by our community. 

We champion inclusion so that everyone is valued, and we encourage innovation and creativity. We are committed to creating a safe and inclusive workplace where different styles, backgrounds, experiences, and perspectives are valued, encouraged, and respected.

People with diverse lived experiences (including but not limited to, Aboriginal and Torres Strait Islander Australians, people with diverse gender identities and sexualities, people from different cultural, racial, ethnic, religious and linguistic backgrounds, people with disability, carers, and veterans) are encouraged to apply.

Application Closing Date: Sunday 29 September 2024.

Remuneration: Casual hourly rate of $39.50 (inclusive of 25% casual loading) + 11.5% Superannuation.

Contact: Melissa Damstra – Customer Experience Coordinator – 02 4974 2544.

If you need any adjustments to be made to the recruitment process or if you would like to discuss any accessibility requirements, please contact recruit@ncc.nsw.gov.au for a confidential discussion.

You must have the right to live and work in Australia to apply for this job.

CN do not accept unsolicited resumes and we respectfully ask that recruitment agencies do not contact us at this stage.

The NSW Child Protection (Prohibited Employment) Act 1998 makes it an offence for a person convicted of a serious sex offence, or a Registrable Person under the Child Protection (Offenders Registration) Act 2000 to apply for these positions. Relevant criminal, Working With Children and prior employment checks, including relevant disciplinary proceedings may be conducted on recommended candidates.