Archive Customer Service Officer - First Nations

• Provide exceptional service and professional advice across our cultural archives.
• Permanent Part Time - 14 hours per week
• Aboriginal Identified

City of Newcastle (CN) is seeking an Archive Customer Service Officer - First Nations to join our Exhibitions and Cultural Collections team within the Museum Archive Libraries & Learning (MALL) service unit in this permanent, part time opportunity, working 14 hours per week on Monday and Tuesday.

As our Archive Customer Service Officer - First Nations, you provide exceptional service experience as the first point of contact for researchers and visitors, delivering quality interactions and professional advice across MALL's cultural archives. Reporting to the Archivist, the role ensures public availability of the collection via a program of in-person access and community research services. This role has a particular focus on the delivery of First Nations Family History programming, research support and collection development through a First Nations lens.

Bringing experience from similar role/s, you also will undertake Local Studies branch responsibilities, including but not limited to managing meeting/event or program bookings, cash collection and reconciliations, reshelving items and tidying displays.

Find out more about your new career by viewing the position description here.

Why join CN?

• 4 weeks of annual leave, 3 weeks of personal leave (pro-rata), plus 2 additional paid public holidays
• 17.5% annual leave loading yearly payment 
• Paid parental leave for primary carers
• Industry leading employment conditions
• Corporate Fitness program from as little as $6.45 per week
• Access to a range of exclusive CN employee benefits programs including Novated Lease options as well as access to reward and recognition vouchers
• Annual performance development plans and ongoing training and development opportunities
• Leading the CN Way leadership program
• Inclusion, Diversity & Equity (IDE) employee networks and initiatives
• Access to Health & Wellbeing programs including an Onsite Physiotherapist, Yoga and Mental Health Ambassador Groups
• NAIDOC leave entitlements
• An engaged Aboriginal employee network

Life at CN

At CN, we value our employees, and their wellbeing takes priority. We encourage employees to make time for what's important and provide the benefits to enable a work life balance.

We are focused on making a real difference in our community and achieving our vision of creating a smart, liveable, and sustainable global city.  We are proud to deliver services valued by our community. 

We champion inclusion so that everyone is valued, and we encourage innovation and creativity. We are committed to creating a safe and inclusive workplace where different styles, backgrounds, experiences, and perspectives are valued, encouraged, and respected.

CN considers that being Aboriginal or Torres Strait Islander is a genuine occupational qualification under s 14 of the Anti-Discrimination Act 1977 (NSW). 

Applicants for this role must satisfy the Aboriginality criteria. Aboriginality is defined by descent through parentage, identification as being Aboriginal and being accepted in the community as such. You will need to provide information on how you satisfy the Aboriginality criteria. 

Application Closing Date: Sunday 24 November 2024.

Remuneration: $30,529.38 + 11.5% Superannuation per annum for a 14-hour week.

Contact:  David Hampton - Head of Exhibitions and Cultural Collections - 02 4974 2483.

If you need any adjustments to be made to the recruitment process or if you would like to discuss any accessibility requirements, please contact recruit@ncc.nsw.gov.au for a confidential discussion.

You must have the right to live and work in Australia to apply for this job.

CN do not accept unsolicited resumes and we respectfully ask that recruitment agencies do not contact us at this stage.

The NSW Child Protection (Prohibited Employment) Act 1998 makes it an offence for a person convicted of a serious sex offence, or a Registrable Person under the Child Protection (Offenders Registration) Act 2000 to apply for these positions. Relevant criminal, Working With Children and prior employment checks, including relevant disciplinary proceedings may be conducted on recommended candidates.