Library Customer Service Officer

• Work across 10 amazing Newcastle library locations!
• Be the friendly face our members and visitors see when visiting our branches.
• Permanent, Part Time position - 18 hours per week

City of Newcastle (CN) is seeking an experienced and enthusiastic Library Customer Service Officer to join our Museums Archive Library and Learning (MALL) Service Unit in this permanent, part time opportunity working 18 hours per week on Thursday, Friday and Saturday.

Our Library Customer Service Officer provides an exceptional service experience as the first point of contact for members and visitors, delivering quality interactions and professional advice across a variety of channels whilst always projecting a positive image of City of Newcastle with a welcoming manner.

You will act and undertake all duties and responsibilities associated with being a Shift Supervisor, for example opening up, locking up, cash management, library circulatory collection management and retailing plus supervision and direction of team members on shift.

Find out more about your new career by viewing the position description here.

Why join CN?

• 4 weeks of annual leave, 3 weeks of personal leave plus 2 additional paid public holidays (pro rata)
• 17.5% annual leave loading yearly payment 
• Paid parental leave for primary carers
• Industry leading employment conditions
• Corporate Fitness program from as little as $6.45 per week
• Access to a range of exclusive CN employee benefits programs including Novated Lease options as well as access to reward and recognition vouchers
• Annual performance development plans and ongoing training and development opportunities
• Leading the CN Way leadership program
• Inclusion, Diversity & Equity (IDE) employee networks and initiatives
• Access to Health & Wellbeing programs including an Onsite Physiotherapist, Yoga and Mental Health Ambassador Groups

Life at CN

At CN, we value our employees, and their wellbeing takes priority. We encourage employees to make time for what's important and provide the benefits to enable a work life balance.

We are focused on making a real difference in our community and achieving our vision of creating a smart, liveable, and sustainable global city.  We are proud to deliver services valued by our community. 

We champion inclusion so that everyone is valued, and we encourage innovation and creativity. We are committed to creating a safe and inclusive workplace where different styles, backgrounds, experiences, and perspectives are valued, encouraged, and respected.

People with diverse lived experiences (including but not limited to, Aboriginal and Torres Strait Islander Australians, people with diverse gender identities and sexualities, people from different cultural, racial, ethnic, religious and linguistic backgrounds, people with disability, carers, and veterans) are encouraged to apply.

Application Closing Date: Sunday 10 November 2024

Remuneration: $42,004.30 + 11.5% Superannuation per annum for a 18-hour week.

Contact: Tonia Bishop - Library Service Delivery Coordinator - 02 4985 6684.

If you need any adjustments to be made to the recruitment process or if you would like to discuss any accessibility requirements, please contact recruit@ncc.nsw.gov.au for a confidential discussion.

You must have the right to live and work in Australia to apply for this job.

CN do not accept unsolicited resumes and we respectfully ask that recruitment agencies do not contact us at this stage.

The NSW Child Protection (Prohibited Employment) Act 1998 makes it an offence for a person convicted of a serious sex offence, or a Registrable Person under the Child Protection (Offenders Registration) Act 2000 to apply for these positions. Relevant criminal, Working With Children and prior employment checks, including relevant disciplinary proceedings may be conducted on recommended candidates.