Customer Service Officer

• Say goodbye to weekend or shift rosters
• Hybrid working with flexible work arrangements
• Multiple upcoming contract opportunities- you choose!

At the City of Newcastle (CN), we pride ourselves on delivering exceptional service and creating outstanding experiences for our customers.

Our Customer Service Centre is dedicated to upholding our values of cooperation, respect, excellence and wellbeing in every interaction. A range of upcoming contract opportunities are available for a dedicated and enthusiastic Customer Service Officers to join our team and help us continue to provide top-notch service across all touchpoints.

As a Customer Service Officer, you will be the primary point of contact for the community. You will play a crucial role in delivering high-quality interactions across a variety of channels, including phone, digital and face-to-face channels to support our customers with requests and applications in relation to the services that we provide. Your ability to project a positive image and provide exceptional service will be key to ensuring our customers have an outstanding experience every time they engage with us.

Find out more about your new career by viewing the position description here.

Why join CN?

• 35-hour working week with flexible/hybrid work arrangements/model as well as an optional 9-day fortnight
• 4 weeks of annual leave, 3 weeks of personal leave, plus 2 additional paid public holidays
• 17.5% annual leave loading yearly payment 
• Paid parental leave for primary carers
• Industry leading employment conditions
• Corporate Fitness program from as little as $6.45 per week
• Access to a range of exclusive CN employee benefits programs including Novated Lease options as well as access to reward and recognition vouchers
• Annual performance development plans and ongoing training and development opportunities
• Leading the CN Way leadership program
• Inclusion, Diversity & Equity (IDE) employee networks and initiatives
• Access to Health & Wellbeing programs including an Onsite Physiotherapist, Yoga and Mental Health Ambassador Groups

Life at CN

At CN, we value our employees, and their wellbeing takes priority. We encourage employees to make time for what's important and provide the benefits to enable a work life balance.

We are focused on making a real difference in our community and achieving our vision of creating a smart, liveable, and sustainable global city.  We are proud to deliver services valued by our community. 

We champion inclusion so that everyone is valued, and we encourage innovation and creativity. We are committed to creating a safe and inclusive workplace where different styles, backgrounds, experiences, and perspectives are valued, encouraged, and respected.

People with diverse lived experiences (including but not limited to, Aboriginal and Torres Strait Islander Australians, people with diverse gender identities and sexualities, people from different cultural, racial, ethnic, religious and linguistic backgrounds, people with disability, carers, and veterans) are encouraged to apply.

Application Closing Date: Sunday 12 January 2025.

Remuneration: $76,323.45 + 11.5% Superannuation per annum for a 35-hour week.

Contact: Kyrin Farrow - Customer Service Centre Team Leader - 02 49742331.

If you need any adjustments to be made to the recruitment process or if you would like to discuss any accessibility requirements, please contact recruit@ncc.nsw.gov.au for a confidential discussion.

You must have the right to live and work in Australia to apply for this job.

CN do not accept unsolicited resumes and we respectfully ask that recruitment agencies do not contact us at this stage.