Customer Service Assistant

• Provide customer service to the community at Newcastle Libraries and Newcastle Museum
• Varied shifts across a rotating roster including weekend, evening, and public holiday work
• Multiple casual employment opportunities available

City of Newcastle (CN) currently has multiple casual opportunities for enthusiastic and experienced customer service superstars to join the Museum Archives Libraries and Learning (MALL) team at our many exciting locations. We are seeking empathetic and adaptive customer service professionals who strive to deliver memorable, high-quality service to the community. 

As a casual Customer Service Assistant, you’ll be a friendly touch point for Library and Museum visitors, providing them with relevant and helpful information about the exhibitions, programs, library collections, and the technology available for use. 

The Customer Service Assistant will be a strong advocate, always promoting the Museum and Library. The successful candidate will show great pride in their work and always taking initiative, ensuring the museum, libraries, and associated areas are continuously kept in a pleasant and clean state whilst projecting a positive image of City of Newcastle in a welcoming manner.

Find out more about your new career by viewing the position description here.

Life at CN

At CN, we value our employees, and their wellbeing takes priority. We encourage employees to make time for what's important and provide the benefits to enable a work life balance. To read more, visit here!

We are focused on making a real difference in our community and achieving our vision of creating a smart, liveable, and sustainable global city.  We are proud to deliver services valued by our community. 

We champion inclusion so that everyone is valued, and we encourage innovation and creativity. We are committed to creating a safe and inclusive workplace where different styles, backgrounds, experiences, and perspectives are valued, encouraged, and respected.

People with diverse lived experiences (including but not limited to, Aboriginal and Torres Strait Islander Australians, people with diverse gender identities and sexualities, people from different cultural, racial, ethnic, religious and linguistic backgrounds, people with disability, carers, and veterans) are encouraged to apply.

Application Closing Date: Sunday 23 March 2025

Remuneration: Casual hourly rate of $44.67 + 11.5% Superannuation (inclusive of casual loading)

Contact: Mala Scorse - Head of Service Delivery - 02 4985 6692

If you need any adjustments to be made to the recruitment process or if you would like to discuss any accessibility requirements, please contact recruit@ncc.nsw.gov.au for a confidential discussion.

You must have the right to live and work in Australia to apply for this job.

CN do not accept unsolicited resumes and we respectfully ask that recruitment agencies do not contact us at this stage.

The NSW Child Protection (Prohibited Employment) Act 1998 makes it an offence for a person convicted of a serious sex offence, or a Registrable Person under the Child Protection (Offenders Registration) Act 2000 to apply for these positions. Relevant criminal, Working With Children and prior employment checks, including relevant disciplinary proceedings may be conducted on recommended candidates.