Library Customer Service Officer (Part Time)

City of Newcastle (CN) is seeking an experienced and enthusiastic Library Customer Service Officer to join our Museums Archive Library and Learning (MALL) Service Unit, working 25 hours per week Monday, Tuesday, Wednesday and Saturday.

Our Library Customer Service Officer provides an exceptional service experience as the first point of contact for members and visitors, delivering quality interactions and professional advice across a variety of channels whilst always projecting a positive image of City of Newcastle with a welcoming manner.

You will act and undertake all duties and responsibilities associated with being a Shift Supervisor, for example opening up, locking up, cash management, library circulatory collection management and retailing plus supervision and direction of team members on shift.

Find out more about your new career by viewing the position description here.

Why join CN?

• Industry leading employment conditions
• Corporate Fitness program from as little as $6.45 per week
• Access to a range of exclusive CN employee benefits programs including Novated Lease options as well as access to reward and recognition vouchers
• Annual performance development plans and ongoing training and development opportunities
• Leading the CN Way leadership program
• Inclusion, Diversity & Equity (IDE) employee networks and initiatives
• Access to Health & Wellbeing programs including an Onsite Physiotherapist, Yoga and Mental Health Ambassador Groups

Life at CN

At CN, we value our employees, and their wellbeing takes priority. We encourage employees to make time for what's important and provide the benefits to enable a work life balance.

We are focused on making a real difference in our community and achieving our vision of creating a smart, liveable, and sustainable global city.  We are proud to deliver services valued by our community. 

We champion inclusion so that everyone is valued, and we encourage innovation and creativity. We are committed to creating a safe and inclusive workplace where different styles, backgrounds, experiences, and perspectives are valued, encouraged, and respected.

People with diverse lived experiences (including but not limited to, Aboriginal and Torres Strait Islander Australians, people with diverse gender identities and sexualities, people from different cultural, racial, ethnic, religious and linguistic backgrounds, people with disability, carers, and veterans) are encouraged to apply.

Application Closing Date: Wednesday 26 March 2025

Remuneration: $52,505.37 + 11.5% Superannuation per annum for a 25-hour week

Contact: Mala Scorse - Head of Service Delivery - 02 4985 6692

If you need any adjustments to be made to the recruitment process or if you would like to discuss any accessibility requirements, please contact recruit@ncc.nsw.gov.au for a confidential discussion.

You must have the right to live and work in Australia to apply for this job.

CN do not accept unsolicited resumes and we respectfully ask that recruitment agencies do not contact us at this stage.