Library Service Delivery Coordinator

• Don't just work for the city; co-create it
• Permanent opportunity, 35-hour week

Are you passionate about libraries and providing exceptional customer service? Do you thrive most when leading, supporting and mentoring high performing teams?

A permanent opportunity has become available for an experienced Library Service Delivery Coordinator where you will be a key leader in our Library Services team. Working as part of a leadership team you will oversee customer service operations across ten dynamic library locations.

As a member of our team, you won't just work for the city; you’ll co-create it. Here, your ideas and efforts directly shape the places where you and your community live, work, and play.

Through your work, you’ll have a behind the scenes pass to Newcastle's evolution as you shape our future as a liveable, inclusive city. You’ll lead and inspire front-facing staff, ensuring they deliver outstanding experiences to our community. With a strong focus on innovation and continuous improvement, you will drive the evolution of our spaces, services, and resources to meet the changing needs of library users.

This role is perfect for a highly organised, forward-thinking professional who loves mentoring staff, problem-solving, and making a real impact. You’ll be responsible for coordinating branch operations, enhancing service delivery, and ensuring our libraries remain vibrant, accessible, and responsive to community needs.

And we’ll be there for you in important times in your life. We embrace flexible work arrangements to find a balance that allows us to enjoy the city we shape.

Find out more about your new career by viewing the position description here.

Life at City of Newcastle (CN) 

You’ll get to experience your work up close alongside the brilliant minds of your colleagues who care for one another and the region.

You’ll chip away at ambitious plans with a talented, passionate crew alongside you, shaping the very fabric of our community. Showing up for neighbours not shareholders.

Every single day offers the chance to think big and act local. Planning and prioritising to achieve the most important outcomes with the community.

You’ll add value in the moments that matter. From librarians to lifeguards, in a range of iconic places, we achieve a better Newcastle together.

Whether we’re planning to host the Matildas, providing essential services or supporting creative artists, it’s what we do when the cameras aren't rolling that matters most.

Our focus on inclusion and respecting culture, will help you feel a deeper connection with others. You'll connect with internal communities that will help you to feel a sense of belonging and reflect the diversity of the growing region.

You’ll do meaningful work and do it sustainably as you take ideas from plan to play, in your own backyard.

With hundreds of different roles, each person adds their uniqueness to our culture and plays their part as we head towards our 2040 vision.

With natural assets and a focus on the environment, co-create a sustainable region with us.

Why join CN? 

At CN, we value our employees, and their wellbeing takes priority. We encourage employees to make time for what's important and provide the benefits to enable a work life balance that allow us to enjoy the city we shape. To read more, visit here!

•  35-hour working week with flexible/hybrid work arrangements/model as well as an optional 9-day fortnight
• 4 weeks of annual leave, 3 weeks of personal leave, plus 2 additional paid public holidays
• 17.5% annual leave loading yearly payment
• Paid parental leave for primary carers
• Industry leading employment conditions
• Corporate Fitness program from as little as $12.90 per week
• Access to a range of exclusive CN employee benefits programs including Novated Lease options as well as access to reward and recognition vouchers
• Annual performance development plans and ongoing training and development opportunities
• Leading the CN Way leadership program
• Inclusion, Diversity & Equity (IDE) employee networks and initiatives
• Access to Health & Wellbeing programs including an Onsite Physiotherapist, Yoga and Mental Health Ambassador Groups

We champion inclusion so that everyone is valued, and we encourage innovation and creativity. We are committed to creating a safe and inclusive workplace where different styles, backgrounds, experiences, and perspectives are valued, encouraged, and respected.

People with diverse lived experiences (including but not limited to, Aboriginal and Torres Strait Islander Australians, people with diverse gender identities and sexualities, people from different cultural, racial, ethnic, religious and linguistic backgrounds, people with disability, carers, and veterans) are encouraged to apply.

Don’t just work for the city, co-create it. Join and expand your career at the City of Newcastle.

Application Closing Date: 23 April 2025

Remuneration:  $111,827.80 + 17.5% annual leave loading yearly payment + 11.5% Superannuation per annum for a 35-hour week

Contact: Mala Scorse - Head of Service Delivery - 02 4985 6692

If you need any adjustments to be made to the recruitment process or if you would like to discuss any accessibility requirements, please contact recruit@ncc.nsw.gov.au for a confidential discussion.

You must have the right to live and work in Australia to apply for this job.

CN do not accept unsolicited resumes, and we respectfully ask that recruitment agencies do not contact us at this stage.

The NSW Child Protection (Prohibited Employment) Act 1998 makes it an offence for a person convicted of a serious sex offence, or a Registrable Person under the Child Protection (Offenders Registration) Act 2000 to apply for these positions. Relevant criminal, Working With Children and prior employment checks, including relevant disciplinary proceedings may be conducted on recommended candidates.