Museum Customer Service Officer (Part Time)

• Provide exceptional customer service at Newcastle Museum
• Permanent Part Time - 21 hours per week
• Don't just work for the City, co-create it!

City of Newcastle (CN) is currently seeking an enthusiastic and engaging Customer Service Officer to join our team at Newcastle Museum in this permanent part time role working 21 hours per week Thursday to Saturday.
As Museum Customer Service Officer, you will provide an exceptional customer service experience as the first point of contact for visitors, delivering quality interactions and advice across a variety of channels whilst always projecting a positive image of Newcastle Museum with a welcoming manner.

The Museum Customer Service Officer undertakes all duties and responsibilities associated with being a shift supervisor, for example opening up, locking up, cash management and reconciliation of the POS, plus supervision and direction of casual team members on shift. You will be responsible for the safety of visitors, cultural collections, exhibitions and the physical site.

Through your work, you’ll have a behind the scenes pass to Newcastle's evolution as you shape our future as a liveable, inclusive city.

Find out more about your new career by viewing the position description here.

Why join CN?

• 4 weeks of annual leave, 3 weeks of personal leave (pro-rata), plus 2 additional paid public holidays
• 17.5% annual leave loading yearly payment 
• Paid parental leave for primary carers
• Industry leading employment conditions
• Corporate Fitness program from as little as $6.45 per week
• Access to a range of exclusive CN employee benefits programs including Novated Lease options as well as access to reward and recognition vouchers
• Annual performance development plans and ongoing training and development opportunities
• Leading the CN Way leadership program
• Inclusion, Diversity & Equity (IDE) employee networks and initiatives
• Access to Health & Wellbeing programs including an Onsite Physiotherapist, Yoga and Mental Health Ambassador Groups

Life at CN

At CN, we value our employees, and their wellbeing takes priority. We encourage employees to make time for what's important and provide the benefits to enable a work life balance. To read more, visit here!

We are focused on making a real difference in our community and achieving our vision of creating a smart, liveable, and sustainable global city.  We are proud to deliver services valued by our community. 

We champion inclusion so that everyone is valued, and we encourage innovation and creativity. We are committed to creating a safe and inclusive workplace where different styles, backgrounds, experiences, and perspectives are valued, encouraged, and respected.

People with diverse lived experiences (including but not limited to, Aboriginal and Torres Strait Islander Australians, people with diverse gender identities and sexualities, people from different cultural, racial, ethnic, religious and linguistic backgrounds, people with disability, carers, and veterans) are encouraged to apply.

Application Closing Date: Wednesday 23 April 2025

Remuneration: $49,667.36 + 11.5% Superannuation per annum for a 21-hour week

Contact: Johanna Bartels - Museum Service Delivery Coordinator - 02 4974 2957 or jbartels@ncc.nsw.gov.au

If you need any adjustments to be made to the recruitment process or if you would like to discuss any accessibility requirements, please contact recruit@ncc.nsw.gov.au for a confidential discussion.

You must have the right to live and work in Australia to apply for this job.

CN do not accept unsolicited resumes and we respectfully ask that recruitment agencies do not contact us at this stage.

The NSW Child Protection (Prohibited Employment) Act 1998 makes it an offence for a person convicted of a serious sex offence, or a Registrable Person under the Child Protection (Offenders Registration) Act 2000 to apply for these positions. Relevant criminal, Working With Children and prior employment checks, including relevant disciplinary proceedings may be conducted on recommended candidates.