Customer Experience Officer (Internal Only)

• Permanent Full-Time Opportunity

We’re looking for a Customer Experience Officer to support our Quality Assurance program and Customer Complaints Handling processes. In this role, you’ll manage daily Quality Evaluations and help administer customer complaints, working closely with the Service Unit to improve service quality. You’ll also identify areas for continuous improvement, contributing to higher customer satisfaction and supporting the CSC. This is an exciting opportunity to further strengthen our customer-focused culture and enhance trust within the community.

As a member of our team, you won't just work for the city; you’ll co-create it.

Here, your ideas and efforts directly shape the places where you and your community live, work, and play.

Through your work, you’ll have a behind the scenes pass to Newcastle's evolution as you shape our future as a liveable, inclusive city.

This role is part of the Customer Experience Service Unit and reports to the Customer Experience Advisor.

Find out more about your new career by viewing the position description here.

We champion inclusion so that everyone is valued, and we encourage innovation and creativity. We are committed to creating a safe and inclusive workplace where different styles, backgrounds, experiences, and perspectives are valued, encouraged, and respected.

People with diverse lived experiences (including but not limited to, Aboriginal and Torres Strait Islander Australians, people with diverse gender identities and sexualities, people from different cultural, racial, ethnic, religious and linguistic backgrounds, people with disability, carers, and veterans) are encouraged to apply.

Application Closing Date: Tuesday 27 May 2025

Remuneration:  $82,981.04 + 17.5% annual leave loading yearly payment + 11.5% Superannuation per annum for a 35-hour week

Contact: Jacob Condon - Customer Insight & Improvement Manager - 02 49742094

If you need any adjustments to be made to the recruitment process or if you would like to discuss any accessibility requirements, please contact recruit@ncc.nsw.gov.au for a confidential discussion.

You must have the right to live and work in Australia to apply for this job.

We encourage internal employees to inform their current managers if this opportunity is of interest before submitting a formal application.

Internal recruitment and staff movements incur a four (4) week notice period. Please contact the Talent Acquisition Team if you require further information.