Customer Service Officer (Internal Only)

• 4 x Permanent Full-Time Opportunities

We’re looking for four Customer Service Officers to join our passionate Customer Experience Team. As the first point of contact for our community, you’ll deliver quality support across phone, digital, and face-to-face channels. Working within a supportive, high-performing team, you'll help drive a customer-first culture and contribute to service improvements that make a real difference. If you’re professional, positive, and committed to great service, we’d love to hear from you!

As a member of our team, you won't just work for the city; you’ll co-create it.

Here, your ideas and efforts directly shape the places where you and your community live, work, and play.

Through your work, you’ll have a behind the scenes pass to Newcastle's evolution as you shape our future as a liveable, inclusive city.

The Customer Service Officer reports to the Customer Service Team Leader and is a part of the Customer Experience Service Unit within the Corporate Services Directorate.

Find out more about your new career by viewing the position description here.

We champion inclusion so that everyone is valued, and we encourage innovation and creativity. We are committed to creating a safe and inclusive workplace where different styles, backgrounds, experiences, and perspectives are valued, encouraged, and respected.

People with diverse lived experiences (including but not limited to, Aboriginal and Torres Strait Islander Australians, people with diverse gender identities and sexualities, people from different cultural, racial, ethnic, religious and linguistic backgrounds, people with disability, carers, and veterans) are encouraged to apply.

Application Closing Date: Sunday 6 July 2025

Remuneration:  $78,613.20 + 17.5% annual leave loading yearly payment + 12% Superannuation per annum for a 35-hour week

Contact: Kyrin Farrow, Customer Service Manager - 4974 2331

If you need any adjustments to be made to the recruitment process or if you would like to discuss any accessibility requirements, please contact recruit@ncc.nsw.gov.au for a confidential discussion.

You must have the right to live and work in Australia to apply for this job.

We encourage internal employees to inform their current managers if this opportunity is of interest before submitting a formal application.

Internal recruitment and staff movements incur a four (4) week notice period. Please contact the Talent Acquisition Team if you require further information.