Expressions of Interest (EOI) – Higher Duties - Library Service Delivery Coordinator (Only Internal MALL Employees)

We are seeking expressions of interest (EOI) from employees who would like to act in the higher duties position of Library Service Delivery Coordinator.

Each opportunity that may arise will be for a minimum of 2 weeks.

This initiative is part of our commitment to working alongside CN employees to support their career goals, development, and professional aspirations.

For the successful candidate(s), this will be an excellent opportunity to:

• Grow their leadership skills and experience
• Gain exposure to coordinating service delivery across library branches
• Contribute to the strategic and operational success of our library services
• Build confidence in decision-making and stakeholder engagement

About the Process:

1. MALL employees who are interested in this opportunity, need to complete the application (below) and submit a current resume.
2. A merit-based assessment will be conducted by the panel, evaluating each applicant’s written responses and resume against the selection criteria.
3. An eligibility list will be created from this assessment and held by MALL management for the period of October 2025 to June 2026.
4. As opportunities arise, the eligibility list will be consulted to identify the most suitable candidate to undertake the higher-grade duties of Library Service Delivery Coordinator, based on merit and alignment with the role requirements. If multiple opportunities arise, where possible, these opportunities will be shared based on the eligibility list and staff availability.
5. Successful applicants will be provided with training and support to undertake a Higher Duties opportunity.

About the Position:

The Library Service Delivery Coordinator works as part of a team to lead front facing library customer service staff and library services across 10 locations. In this role you will develop and support staff to provide an exceptional level of customer service to the community and drive the continual improvement of our spaces, services and resources. Facilitating the efficient running of library branches, this role combines a high level of organisation and staff management with the opportunity to develop innovative and community responsive services.

Find out more about this opportunity by viewing the position description here.

We champion inclusion so that everyone is valued, and we encourage innovation and creativity. We are committed to creating a safe and inclusive workplace where different styles, backgrounds, experiences, and perspectives are valued, encouraged, and respected.

People with diverse lived experiences (including but not limited to, Aboriginal and Torres Strait Islander Australians, people with diverse gender identities and sexualities, people from different cultural, racial, ethnic, religious and linguistic backgrounds, people with disability, carers, and veterans) are encouraged to apply.

Closing Date: Please submit your application by Sunday 21 September 2025

Remuneration: $4,280.73 per fortnight + 12% Superannuation per fortnight for a 35-hour week. (Salary Point 15 Step 1 – Developing)

Have Questions?  Please contact: Mala Scorse, Head of Service Delivery via mscorse@ncc.nsw.gov.au or 02 4985 6692

If you need any adjustments to be made to this process or if you would like to discuss any accessibility requirements, please contact recruit@ncc.nsw.gov.au for a confidential discussion.

You must have the right to live and work in Australia to apply for this job.

We encourage internal employees to inform their current managers if this opportunity is of interest before submitting a formal application.

Internal recruitment and staff movements incur a four (4) week notice period. Please contact the Talent Acquisition Team if you require further information.