Expressions of Interest (EOI) - Museum Customer Service Officers (MCSO) (Only Internal MALL Employees)

We are currently seeking expressions of interest from employees who would like to be considered for temporary or fixed-term positions as a Museum Customer Service Officer.

While opportunities cannot be confirmed at this time, the purpose of this EOI is to establish an eligibility list for future short-term (<12 months) vacancies. These may arise when existing team members take leave and require backfilling.

Each opportunity that may arise will be for a minimum of 2 weeks.

Our Why: 

Through this initiative, our aim is to demonstrate a strong commitment to the career development and professional aspirations of CN employees. By offering these opportunities, we seek to build capability across the organisation and provide meaningful experiences that contribute to individual growth.

For the successful candidate(s), this will be an excellent opportunity to:

• Grow and diversify their skills and experience
• Gain exposure to a different area of MALL
• Contribute to the operational success of our museum services
• Build confidence through experience and expanding of knowledge

About the Process:

1. MALL employees who are interested in future opportunities, need to complete the application (below) and submit a current resume.
2. A merit-based assessment will be conducted by the panel, evaluating each applicant’s written responses and resume against the selection criteria (please see PD).
3. An eligibility list will be created from this assessment and held by MALL management for the period of December 2025 to July 2026.
4. As opportunities arise, the eligibility list will be consulted to identify the most suitable candidate to undertake the duties of Museum Customer Service Officer, based on merit and alignment with the role requirements.

If multiple opportunities or consecutive secondment periods arise, where possible, these opportunities will be shared based on the eligibility list and staff availability.

5. Successful applicants will be provided with training and support to undertake these duties.

 About the Position:

As a Museum Customer Service Officer, you will be the first point of contact for visitors to Newcastle Museum, delivering exceptional customer service through engaging and informative interactions across multiple channels. You will consistently present a positive and welcoming image of the Museum, ensuring every visitor feels valued and supported.

In addition to front-of-house responsibilities, you will perform key duties as a Shift Supervisor. These include opening and closing procedures, cash handling and POS reconciliation, and providing guidance and supervision to casual team members during shifts. You will also play a critical role in maintaining the safety and security of visitors, cultural collections, exhibitions, and the Museum site.

Find out more about your new career by viewing the position description here.

We champion inclusion so that everyone is valued, and we encourage innovation and creativity. We are committed to creating a safe and inclusive workplace where different styles, backgrounds, experiences, and perspectives are valued, encouraged, and respected.

People with diverse lived experiences (including but not limited to, Aboriginal and Torres Strait Islander Australians, people with diverse gender identities and sexualities, people from different cultural, racial, ethnic, religious and linguistic backgrounds, people with disability, carers, and veterans) are encouraged to apply.

Closing Date: Please submit your application by Sunday 23 November 2025

 Remuneration: $2,800.08 per fortnight + 12% Superannuation per fortnight for a 35-hour week *Please note this rate may differ depending on step, and/or if opportunity is not full-time.

Have Questions?  Please contact: Mala Scorse - Head of Service Delivery - mscorse@ncc.nsw.gov.au or 02 4985 6692

If you need any adjustments to be made to this process or if you would like to discuss any accessibility requirements, please contact recruit@ncc.nsw.gov.au for a confidential discussion.

You must have the right to live and work in Australia to apply for this job.

We encourage internal employees to inform their current managers if this opportunity is of interest before submitting a formal application.

Internal recruitment and staff movements incur a four (4) week notice period. Please contact the Talent Acquisition Team if you require further information.