Customer Service Officer (Internal Only)

• Permanent opportunities

CN has an opportunity for a permanent Customer Service Officer who is dedicated and enthusiastic to join our team and help us continue to provide top-notch service across all touchpoints.

As a Customer Service Officer, you will be the primary point of contact for the community. You will play a crucial role in delivering high-quality interactions across a variety of channels, including phone, digital and face-to-face channels to support our customers with requests and applications in relation to the services that we provide. Your ability to project a positive image and provide exceptional service will be key to ensuring our customers have an outstanding experience every time they engage with us.

Here, your ideas and efforts directly shape the places where you and your community live, work, and play.

Find out more about your new career by viewing the position description here.

We champion inclusion so that everyone is valued, and we encourage innovation and creativity. We are committed to creating a safe and inclusive workplace where different styles, backgrounds, experiences, and perspectives are valued, encouraged, and respected.

People with diverse lived experiences (including but not limited to, Aboriginal and Torres Strait Islander Australians, people with diverse gender identities and sexualities, people from different cultural, racial, ethnic, religious and linguistic backgrounds, people with disability, carers, and veterans) are encouraged to apply.

Application Closing Date: Friday 18 September 2026

Remuneration: $81,757.73 + 17.5% annual leave loading yearly payment + 12% Superannuation per annum for a 35-hour week

Contact: Kate McArdle – Customer Service Manager – 02 4974 2064

If you need any adjustments to be made to the recruitment process or if you would like to discuss any accessibility requirements, please contact recruit@ncc.nsw.gov.au for a confidential discussion.

You must have the right to live and work in Australia to apply for this job.

We encourage internal employees to inform their current managers if this opportunity is of interest before submitting a formal application.

Internal recruitment and staff movements incur a four (4) week notice period. Please contact the Talent Acquisition Team if you require further information.