Casual Visitor Information Officer

MALL currently has a couple of opportunities to join the Visitor Information Centre (VIC) as a casual Visitor Information Officer.

Through your work, you’ll have a behind the scenes pass to Newcastle's evolution as you shape our future as a liveable, inclusive city.

As a casual Visitor Information Officer, you’ll assist the daily operation of the Newcastle VIC and enable customers and visitors to explore the Newcastle LGA and surrounding region. To do this, you’ll set high energy customer service standards to provide a positive and informative visitor experience, through providing current and bespoke advice to customers to ensure they are excited about their stay in our city.

Find out more about your new career by viewing the position description here.

We champion inclusion so that everyone is valued, and we encourage innovation and creativity. We are committed to creating a safe and inclusive workplace where different styles, backgrounds, experiences, and perspectives are valued, encouraged, and respected.

People with diverse lived experiences (including but not limited to, Aboriginal and Torres Strait Islander Australians, people with diverse gender identities and sexualities, people from different cultural, racial, ethnic, religious and linguistic backgrounds, people with disability, carers, and veterans) are encouraged to apply.

Application Closing Date: Wednesday 14 October 2026

Remuneration: Casual hourly rate of $52.00 (includes 25% casual loading) + 12% Superannuation

Contact: Amanda Moore – Visitor Services Coordinator – 02 4974 1416 or almoore@ncc.nsw.gov.au 

If you need any adjustments to be made to the recruitment process or if you would like to discuss any accessibility requirements, please contact recruit@ncc.nsw.gov.au for a confidential discussion.

You must have the right to live and work in Australia to apply for this job.

We encourage internal employees to inform their current managers if this opportunity is of interest before submitting a formal application.

Internal recruitment and staff movements incur a four (4) week notice period. Please contact the Talent Acquisition Team if you require further information.