Business and Customer Support Officer

• Be the link between customers and city services
• Part-time Fixed-term contract until April 2027
• Week 1 14hrs Week 2 21hrs

As a member of our team, you won't just work for the city; you’ll co-create it.

Waste Services is looking for a customer focused and proactive Business and Customer Support Officer to join the team on a fixed-term basis working a Monday and Tuesday one week (14hrs) and Monday, Tuesday and Wednesday (21hrs) the other.

This role is a key link between our customers and operations, helping ensure requests are translated into efficient, seamless service delivery. Working as part of the Administration team, you’ll support day-to-day operations by managing enquiries, maintaining accurate records, and contributing to systems and processes that drive better outcomes for both the business and the community.

You’ll be the first point of contact for customer enquiries across multiple channels, provide accurate information, and support operational teams to deliver timely and effective waste services. You’ll also assist across administration, accounts and weighbridge functions, with a strong focus on accuracy, teamwork and continuous improvement.

This is a great opportunity for someone who thrives in a fast-paced environment, enjoys problem solving and is passionate about delivering high-quality customer service.

Find out more about your new career by viewing the position description here.

We champion inclusion so that everyone is valued, and we encourage innovation and creativity. We are committed to creating a safe and inclusive workplace where different styles, backgrounds, experiences, and perspectives are valued, encouraged, and respected.

People with diverse lived experiences (including but not limited to, Aboriginal and Torres Strait Islander Australians, people with diverse gender identities and sexualities, people from different cultural, racial, ethnic, religious and linguistic backgrounds, people with disability, carers, and veterans) are encouraged to apply.

Don’t just work for the city, co-create it. Join and expand your career at the City of Newcastle.

Application Closing Date: Monday 12 October 2026

Remuneration: $78,741.09 + 17.5% annual leave loading yearly payment + 12% Superannuation per annum for a 35-hour week

Contact: Brittney Casey - Business & Customer Support Coordinator - 02 4974 2286

If you need any adjustments to be made to the recruitment process or if you would like to discuss any accessibility requirements, please contact recruit@ncc.nsw.gov.au for a confidential discussion.

You must have the right to live and work in Australia to apply for this job.

CN do not accept unsolicited resumes, and we respectfully ask that recruitment agencies do not contact us at this stage.