Casual Customer Service Assistant

• Provide customer service to the community at Newcastle Libraries and Newcastle Museum
• Varied shifts across a rotating roster including weekend, evening, and public holiday work
• Multiple casual employment opportunities available

City of Newcastle (CN) is calling on experienced customer service superstars with a passion for the GLAM sector to join the Museum Archives Libraries and Learning (MALL) team at our many exciting locations. As a member of our team, you won't just work for the city; you’ll co-create it.

As a casual Customer Service Assistant, you’ll be a friendly touch point for Library and Museum visitors, providing them with relevant and helpful information about exhibitions, programs and collections. Your strong technology and research skills, along with an enthusiasm for lifelong learning will make a positive impact in our community. Here, your ideas and efforts directly shape the places where you and your community live, work, and play. 
We’re looking for applicants enthusiastic about promoting the Museum and Library and shaping meaningful experiences. You will champion the value of cultural institutions and have pride in delivering exceptional experiences, representing City of Newcastle with a warm and welcoming manner.

Find out more about your new career by viewing the position description here.

Life at City of Newcastle (CN) 

You’ll get to experience your work up close alongside the brilliant minds of your colleagues who care for one another and the region.

You’ll chip away at ambitious plans with a talented, passionate crew alongside you, shaping the very fabric of our community. Showing up for neighbours not shareholders.

Every single day offers the chance to think big and act local. Planning and prioritising to achieve the most important outcomes with the community.

You’ll add value in the moments that matter. From librarians to lifeguards, in a range of iconic places, we achieve a better Newcastle together.

Whether we’re planning to host major events, providing essential services or supporting creative artists, it’s what we do when the cameras aren't rolling that matters most.

And we’ll be there for you in important times in your life. We embrace flexible work arrangements to find a balance that allows us to enjoy the city we shape.

Our focus on inclusion and respecting culture, will help you feel a deeper connection with others. You'll connect with internal communities that will help you to feel a sense of belonging and reflect the diversity of the growing region.

You’ll do meaningful work and do it sustainably as you take ideas from plan to play, in your own backyard.

With hundreds of different roles, each person adds their uniqueness to our culture and plays their part as we head towards our 2040 vision.

With natural assets and a focus on the environment, co-create a sustainable region with us.

Why join CN? 

At CN, we value our employees, and their wellbeing takes priority. We encourage employees to make time for what's important and provide the benefits to enable a work life balance that allow us to enjoy the city we shape. To read more, visit here!

We champion inclusion so that everyone is valued, and we encourage innovation and creativity. We are committed to creating a safe and inclusive workplace where different styles, backgrounds, experiences, and perspectives are valued, encouraged, and respected.

People with diverse lived experiences (including but not limited to, Aboriginal and Torres Strait Islander Australians, people with diverse gender identities and sexualities, people from different cultural, racial, ethnic, religious and linguistic backgrounds, people with disability, carers, and veterans) are encouraged to apply.

Don’t just work for the city, co-create it. Join and expand your career at the City of Newcastle.

Application Closing Date: Thursday 25 September 2025

Remuneration: Casual hourly rate of $47.17 + 12% Superannuation (inclusive of casual loading)

Contact: Mala Scorse - Head of Service Delivery - 02 4985 6692 or mscorse@ncc.nsw.gov.au

If you need any adjustments to be made to the recruitment process or if you would like to discuss any accessibility requirements, please contact recruit@ncc.nsw.gov.au for a confidential discussion.

You must have the right to live and work in Australia to apply for this job.

CN do not accept unsolicited resumes, and we respectfully ask that recruitment agencies do not contact us at this stage.

The NSW Child Protection (Prohibited Employment) Act 1998 makes it an offence for a person convicted of a serious sex offence, or a Registrable Person under the Child Protection (Offenders Registration) Act 2000 to apply for these positions. Relevant criminal, Working With Children and prior employment checks, including relevant disciplinary proceedings may be conducted on recommended candidates.