Expressions of Interest - Casual Customer Experience Team Member – Civic Theatre

Location: Newcastle

City of Newcastle (CN) is seeking expressions of interest from customer-focused Casual Customer Experience Team Members to join the team at the iconic Civic Theatre, Playhouse, and City Hall.

As a Casual Customer Experience Team Member, you’ll work collaboratively within the team to provide our customers with a first-class live performance, function or event experience. Your primary objectives will be creating a safe, welcoming environment and ensuring seamless service delivery. Together the team ensures that from arrival at the venue, all services provided to members of the audience are delivered at the highest possible standard, and that customers have the best possible experience.

These are casual positions working in one or more of a range of roles within Customer Experience team. We highly encourage you to view the attached Position Descriptions which describe the duties related to each available role:

CX Duty Manager Casual

CX Supervisor Casual

CX Team Member Casual

CX Merchandiser Sales Casual

What’s it like working at the City of Newcastle?

We are focused on making a real difference in our community and achieving our vision of creating a smart, liveable, and sustainable global city.  We are proud to deliver services valued by our community.  People come first at the City of Newcastle, which means providing employees with meaningful work and capacity for work life balance. As a large local organisation, CN offers opportunity to develop in your current role, grow into future opportunities and reach your full potential.

Our organisation’s values are Cooperation, Respect, Excellence and Wellbeing which are underpinned by our behaviours of courage, trust, and pride. Together, our values and behaviours support our decision making, our day-to-day interactions and everything we do. 

We value diversity of thought, and we focus on equity in the workplace. We are committed to creating an inclusive workplace culture where everyone feels respected, safe, and valued so they can be themselves and fully contribute their opinions and perspectives to the success of the organisation.

Interested to know more?

Our people are valued and have access to a range of benefits that help balance life at work and at home. These include flexible working arrangements, professional development opportunities and health and wellbeing programs.

CN proudly promotes the principles of Equal Employment Opportunity and fosters a culture of diversity and inclusion to represent the community of our Local Government Area. All candidates will be assessed against the essential criteria outlined in the position description. Suitable candidates may be placed on an eligibility list for future identical positions for a period of 12 months.

We are committed to creating a safe and inclusive workplace where diverse styles, backgrounds, experiences, and perspectives are valued, encouraged, and respected. People from diverse backgrounds (including but not limited to, Aboriginal and Torres Strait Islander Australians, people with diverse gender identities and sexualities, people from different cultural and linguistic backgrounds, people with disability, and veterans) are encouraged to apply!

If you need any adjustments to be made to the recruitment process or if you would like to discuss any accessibility requirements, please contact for a confidential discussion.

You must have the right to live and work in Australia to apply for this job.

Remuneration: Casual hourly rates of $38.17 to $44.75 (inclusive of 25% casual loading) + 11% Superannuation.

Contact: Melissa Damstra – Customer Experience Coordinator – 02 4974 2544.

Please note: only shortlisted candidates will be contacted.

At CN we understand the skills and attributes veterans can bring to our organisation and highly encourage veterans to apply for suitable roles.

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