Customer Support Officer
Job No:
COG1620
Location:
Bundall
- Full Time | 9-day fortnight | 36 Hours
- Salary: From $79,016.17 plus superannuation
- Position Brief - Customer Support Officer
Are you looking for a role where your work has a direct impact on customers and the community? We are seeking a motivated and detail-oriented Customer Support Officer to join our team.
About the role
The Customer Support Officer provides administrative and customer service support across a range of water-related and customer applications, including concealed water leak remissions.
Working within the Customer Application Team (CAP), you will support a variety of services such as water and sewer applications, plumbing reimbursement, waste administration, and customer support programs. This role offers genuine variety, with the opportunity to build your knowledge across multiple service areas while delivering accurate and timely outcomes for customers.
You will be responsible for managing applications and enquiries in line with relevant policies and procedures, while maintaining clear and professional communication with customers, internal teams, and external stakeholders.
Please note, this role may require you to work across different locations depending on operational needs. Flexibility will be important.
About you
You are a customer-focused professional who enjoys working across a variety of tasks and takes pride in delivering accurate, timely outcomes. You are organised, adaptable, and confident communicating with a wide range of stakeholders. You bring a practical, solutions-focused approach and work well both independently and as part of a team.
To be successful in this role, you will demonstrate:
- Experience in a customer service and/or administrative environment
- Strong written and verbal communication skills
- The ability to manage competing priorities and meet deadlines
- Sound judgement and effective problem-solving skills
- A high level of accuracy and attention to detail
- Experience using systems and databases to manage workflows
- A commitment to confidentiality, compliance, and professional standards
You will also bring the ability to process applications efficiently, deliver consistent and high-quality customer support across multiple channels, and build a strong understanding of relevant systems, policies, and procedures. A collaborative mindset, accountability, and a willingness to identify and contribute to improvements in processes and customer experience will be key to your success in this role.
Be part of shaping the Gold Coast’s future
The Gold Coast is inspired by lifestyle and driven by opportunity. We are the second largest Council in Australia.
We care about being the most flexible government organisation in Australia. We have a range of benefits to help you create the right balance:
- 9-day fortnight
- Flexible work arrangements to suit your lifestyle, including hybrid/work from home options, flexible working hours and locations
- Personal and professional development courses
- Access to 350+ fitness facilities through Fitness Passport
- 4 free confidential counselling sessions a year for you or an immediate family member
- 1 free nutritionist and financial advice session per year
We pride ourselves on our shared mission of being a high-performing, customer-focused organisation which delivers value-for-money services to the community.
How to apply
To submit your application, please click apply now and complete the application form. You will be required to upload your resume and a cover letter (no more than two pages) outlining how your skills, experience and personal attributes will enable you to be successful in this role. Please note that you may also be asked to provide relevant qualifications, where applicable.
Contact Person Carly Barnes | Erin Smart
Contact Email cbarnes@goldcoast.qld.gov.au | esmart@goldcoast.qld.gov.au
Closing Date Thursday 9th April @ 11:59pm AEDT
Our selection process may include a one-way video interview via Criteria, a face-to-face or virtual interview via Microsoft Teams, reference checks via Xref and additional checks including police checks, employment history checks, qualification checks, pre-employment medical reviews and drug and alcohol testing.
We’re committed to creating a diverse workplace and inclusive culture. We take pride in people who align with our high-performance principles. We believe that the diverse makeup of our workforce reflects the community we serve. We consider all qualified candidates for employment, irrespective of race, age, religion, gender identity, sexual orientation, disability, or other protected characteristics by law.