• Full Time and Fixed Term (Multiple Opportunities) | 9-day fortnight | 36 hours per week
• Salary: From $86,611 to $92,484 per annum plus Superannuation
• Position Brief - Information and Data Operations Officer

  About the team

We're entering a new chapter for the Chief Technology Office at the City of Gold Coast as we deliver bold, future-focused solutions. With the launch of our IT Operating Model and the transition of critical IT services in-house, we are transforming the way we deliver technology, making it faster, more responsive, and more aligned with the needs of our organisation and customers.

As part of this transformation, we're hiring multiple positions. These roles are key to shaping a vibrant and forward-thinking Chief Technology Office, one that adds real value, delivers better outcomes, and works in smarter, more agile ways.

If you’re equally excited about innovation, transformation, and making a meaningful impact, now is the perfect time to join us.

About the role 

The Information and Data Operations Officer is responsible for the delivery of various Information Management and Data advisory functions. The role also performs efficient and accurate transactional delivery of records management, data processing and information access functions.

The role plays a vital part in managing service demand and ensuring operational coverage, while ensuring the organisation’s compliance with Queensland’s recordkeeping and privacy obligations.

Roles & Responsibilities:

• Provide timely and accurate transactional and digitisation execution including:
• Scanning, imaging, and file movement tracking
• Data quality control and capture into corporate information systems
• Document registration, classification, and indexing
• Process and respond to routine requests for access to information, records retrieval, and customer enquiries requiring Information Management knowledge and expertise
• Monitor and manage shared mailboxes, workflow queues, and task assignments to support service level expectations.
• Operate in compliance with relevant legislation and policies, including:
• Public Records Act 2023 (QLD)
• Information Privacy Act 2009 (QLD)
• Queensland Government Information Standards (e.g. IS40, IS31, IS18)
• Use Electronic Document and Records Management Systems (EDRMS) such as Objective, or similar.
• Escalate complex, sensitive, or non-routine matters to Senior Enterprise Information and Data Officer or Governance staff.
• Assist in maintaining metadata accuracy and record integrity across systems of record.
• Provide friendly, helpful customer service to internal stakeholders seeking information and data management assistance and advice.
• Contribute to continuous improvement by identifying process gaps and providing suggestions for enhancement, including liaising with the Information Data & Analytics team on technology improvements and suggestions
• Ensure operational coverage across the Information and Data team during peak demand or leave periods.
• Operational tracking and quality assurance of actions relating to incoming information
• Apply quality assurance regimes over digitised hardcopy City records before destruction
• SAP receipting and Purchase Orders for external vendor contracts

We’re looking for people who have: 

We’re looking for a detail-oriented and service-driven candidate who can deliver accurate records and data processing while maintaining strong compliance and customer service standards.

You will bring:

• Experience using an EDRMS (e.g. Objective or HP Content Manager) in a records administration capacity
• An understanding of records and information management practices
• Knowledge of confidentiality and privacy principles, with familiarity (or willingness to learn) Queensland’s Public Records Act 2023 and Information Privacy Act 2009
• Strong attention to detail and a commitment to data quality and record integrity
• The ability to manage competing priorities and meet service level expectations
• Experience using standard business systems (Microsoft Office, Outlook, SAP desirable)
• Strong communication and customer service skills

You’re organised, proactive, and comfortable working in a high-volume operational environment, contributing to continuous improvement while ensuring compliance and accuracy.

Please note: The successful candidates will not be able to commence in this role until after 1 July 2026. We encourage applicants who are open to a delayed start to apply.    

  Be part of shaping the Gold Coast’s future 

The Gold Coast is inspired by lifestyle and driven by opportunity. We are the second largest Council in Australia.  

We care about being the most flexible government organisation in Australia. We have a range of benefits to help you create the right balance:   

• 9-day fortnight  

• Flexible work arrangements to suit your lifestyle, including hybrid/work from home options, flexible working hours and locations  

• Personal and professional development courses 

• Access to 350+ fitness facilities through Fitness Passport  

• 4 free confidential counselling sessions a year for you or an immediate family member 

• 1 free nutritionist and financial advice session per year 

We pride ourselves on our shared mission of being a high-performing, customer-focused organisation which delivers value-for-money services to the community.  

How to apply
To submit your application, please click apply now and complete the application form. You will be required to upload your resume and a cover letter (no more than two pages) outlining how your skills, experience and personal attributes will enable you to be successful in this role. Please note that you may also be asked to provide relevant qualifications, where applicable.

Contact Person Ashley Shannon

Contact Email ashannon@goldcoast.qld.gov.au

Closing Date Friday 29th May 2026 /11:59pm AEDT   

Our selection process may include a one-way video interview via Criteria, a face-to-face or virtual interview via Microsoft Teams, reference checks via Xref and additional checks including police checks, employment history checks, qualification checks, pre-employment medical reviews and drug and alcohol testing.  

We’re committed to creating a diverse workplace and inclusive culture. We take pride in people who align with our high-performance principles. We believe that the diverse makeup of our workforce reflects the community we serve. We welcome applications from people of all backgrounds, experiences and identities, and encourage candidates to discuss any support or adjustments they may need throughout the recruitment process.