• Employment Status/Fortnight Status/Hours
• Salary: From $101,616 plus Superannuation
• Position Brief - Business Improvement Officer 

About the Role

We are seeking a motivated and outcomes-driven Business Improvement Officer to join our high-performing Business Improvement Delivery team. In this role, you will contribute to the delivery of impactful initiatives that drive operational efficiency, strengthen processes, and support organisational objectives.

Working within a structured governance framework, you will partner with stakeholders across the organisation to identify improvement opportunities, support project delivery, and embed sustainable change.

This is an excellent opportunity for a developing practitioner looking to build experience across process improvement, project delivery, and stakeholder engagement within a complex, dynamic environment.

Key Responsibilities

• Manage and deliver business improvement initiatives within agreed scope, timelines, governance frameworks and resource parameters
• Support discovery and scoping activities by gathering information, documenting requirements, and analysing current and future state processes
• Undertake project management of low to moderately complex initiatives with clearly defined objectives and delivery expectations
• Support the development of project documentation, including business cases, process maps, and implementation plans
• Contribute to process improvement activities using structured methodologies and best practice techniques
• Engage with stakeholders to support implementation, drive adoption, and ensure effective communication
• Monitor and support benefits realisation for assigned initiatives
• Escalate complex issues, risks, or strategic matters to Senior Business Improvement Officers or Coordinators as required

About You

You’re a proactive problem-solver with strong analytical and communication skills who thrives in a collaborative environment. You enjoy finding smarter ways of working and can confidently engage with stakeholders at all levels.

What You’ll Bring

• A Bachelor’s Degree in Business Administration, Information Technology, Project/Program Management, or a related field (or equivalent industry experience)
• Minimum 2 years’ experience in a similar role, such as:
• Business Analyst
• Business Process Analyst
• Project Manager
• Change Analyst
• Current unrestricted Class “C” Driver Licence
• Demonstrated ability to analyse business problems and contribute to effective, practical solutions
• Experience documenting requirements, processes, and project artefacts (e.g. process maps, business cases)
• Strong stakeholder engagement skills, with the ability to communicate clearly and influence outcomes
• Ability to manage competing priorities and deliver outcomes within agreed timeframes

Formal Qualifications

• Tertiary qualification in Business Administration, Information Technology, Project/Program Management or a related discipline
• Equivalent combination of qualifications and/or relevant industry experience will be considered

Desirable Certifications

The following certifications are highly regarded:

• Six Sigma Yellow Belt (or higher)
• Certified Business Process Associate (CBPA®)
• PRINCE2® Project Management
• PROSCI® or Change Management Practitioner certification

Be part of shaping the Gold Coast’s future 

The Gold Coast is inspired by lifestyle and driven by opportunity. We are the second largest Council in Australia.  

We care about being the most flexible government organisation in Australia. We have a range of benefits to help you create the right balance:   

• 9-day fortnight 
• Flexible work arrangements to suit your lifestyle, including hybrid/work from home options, flexible working hours and locations 
• Personal and professional development courses
• Access to 350+ fitness facilities through Fitness Passport 
• 4 free confidential counselling sessions a year for you or an immediate family member
• 1 free nutritionist and financial advice session per year  

We pride ourselves on our shared mission of being a high-performing, customer-focused organisation which delivers value-for-money services to the community.  

How to apply

To submit your application, please click apply now and complete the application form. You will be required to upload your resume and a cover letter (no more than two pages) outlining how your skills, experience and personal attributes will enable you to be successful in this role. Please note that you may also be asked to provide relevant qualifications, where applicable.

Contact Person    Jansen Croft 

Contact Email      JCROFT@goldcoast.qld.gov.au

Closing Date        Sunday, 7 June 2026 at 11:59pm

Our selection process may include a one-way video interview via Criteria, a face-to-face or virtual interview via Microsoft Teams, reference checks via Xref and additional checks including police checks, employment history checks, qualification checks, pre-employment medical reviews and drug and alcohol testing.  

We’re committed to creating a diverse workplace and inclusive culture. We take pride in people who align with our high-performance principles. We believe that the diverse makeup of our workforce reflects the community we serve. We welcome applications from people of all backgrounds, experiences and identities, and encourage candidates to discuss any support or adjustments they may need throughout the recruitment process.