• Permanent Full Time/ 10-day Fortnight Status/ 40 Hours per week
• Salary: $138,896 to $156,527 plus Superannuation
• Position Brief - Coordinator Regulatory Compliance

About the team:

The City Inspectorate branch is responsible for enforcement of the City’s standards and local laws, across building, community, public safety and environmental health compliance to protect safety and amenity for the City’s residents and visitors.

The Community Compliance business unit is responsible for:

• Patrolling and enforcing parking regulations.
• Reviewing and managing unpaid parking fines and related disputes. 
• Animal management services.
• Undertaking Compliance Ranger actives.
• Delivering proactive animal management and parking education initiatives.

About the role: 

The Coordinator Regulatory Compliance plays a vital role in overseeing the strategic direction and operational reporting of the Compliance Ranger Unit.  This role provides key leadership to the team, ensuring effective communication across stakeholders and line management while promoting efficient day-to-day operations.

The Coordinator Regulatory Compliance role serves as a central point of guidance and coordination, supporting both high-level planning and tactical execution.

In addition to core responsibilities, this role is integral to the continued progression of the Common Compliance Officer project, a critical initiative aimed to achieve additional positive outcomes within the City Inspectorate.

Your responsibilities will include:

• Lead and coordinate the Compliance Ranger team which proactively address a diverse range of compliance matters relative to State and City legislation, policies and standards.
• Management of resources to ensure optimum service delivery.
• Promote and deliver a culture of continuous learning, efficiency, and service innovation to ensure compliance, contemporary practice, and outcome-focused service delivery.
• Provision of specialised professional advice across a diverse range of technical regulatory matters.
• Establish and maintain strong and collaborative working relationships within Council and external (community groups, businesses and associations) to increase awareness, voluntary compliance and continuous service improvement.
• Preparation of annual capital and operational budgets, and management of all associated operational functions within budget parameters.
• Management of all team Workplace Health and Safety matters and demonstrate exemplary leadership across the teams, including incident investigation, safety conversations and personal practice to ensure a safe workplace.

We’re looking for people who have: 

• Excellent ability to manage staff.
• Demonstrated experience in leading teams, coaching and mentoring.
• Possess well-developed written and verbal communication skills, with particular emphasis in the areas of consultation, negotiation, conflict management and assertiveness, including the ability to prepare reports and correspondence with recommendations and deal with issues with confidentiality and tact.
• Ability to quickly apply knowledge of relevant legislation and practices to promptly provide advice to officers on the proper course of action for individual matters.
• Proven ability to work within a team with demonstrable experience in managing multiple tasks, with the ability to plan, organise and prioritise work to reach agreed successful conclusions.
• Skilled in providing sound advice, options or recommendations and review systems and services to meet changing organisational needs.
• Bachelor Degree in Business or equivalent knowledge and experience
• Certificate III in Local Government (Regulatory Services) (desirable) or equivalent knowledge and/or experience
• Certificate IV in Leadership and Management (desirable) or equivalent knowledge and/or experience
• Drivers Licence Class C Unrestricted.

Be part of shaping the Gold Coast’s future 

The Gold Coast is inspired by lifestyle and driven by opportunity. We are the second largest Council in Australia.  

We care about being the most flexible government organisation in Australia. We have a range of benefits to help you create the right balance:   

• Flexible work arrangements to suit your lifestyle, including hybrid/work from home options, flexible working hours and locations  

• Personal and professional development courses 

• Access to 350+ fitness facilities through Fitness Passport  

• 4 free confidential counselling sessions a year for you or an immediate family member 

• 1 free nutritionist and financial advice session per year 

We pride ourselves on our shared mission of being a high-performing, customer-focused organisation which delivers value-for-money services to the community.  

How to apply:

To submit your application, please click apply now and complete the application form. You will be required to upload your resume and a cover letter (no more than two pages) outlining how your skills, experience and personal attributes will enable you to be successful in this role. Please note that you may also be asked to provide relevant qualifications, where applicable.

Contact Person : Rebekah Roots

Contact Email: RROOTS@goldcoast.qld.gov.au

Closing Date Friday, 26th June 11:59pm AEDT   

Our selection process may include a one-way video interview via Criteria, a face-to-face or virtual interview via Microsoft Teams, reference checks via Xref and additional checks including police checks, employment history checks, qualification checks, pre-employment medical reviews and drug and alcohol testing.  

We’re committed to creating a diverse workplace and inclusive culture. We take pride in people who align with our high-performance principles. We believe that the diverse makeup of our workforce reflects the community we serve. We welcome applications from people of all backgrounds, experiences and identities, and encourage candidates to discuss any support or adjustments they may need throughout the recruitment process.