• Permanent, Full Time and Casual positions available / 9-day Fortnight/ 36 hours per week
• Salary: $72,603 - $77,260 plus very attractive penalties, allowances and super. 
• Position Briefs - Protective Services Officer- WRC and Protective Services Officer- Libraries

About the team:

Sitting in the Planning Regulation and Services Gold Coast department, the Public Safety Compliance business unit is responsible for managing protective security across all Council facilities, regulatory operations across a diverse range of the City’s Local Laws.

Our Protective Services team delivers effective and efficient asset protection, incident management, alarm monitoring and staff safety for the City of Gold Coast.

About the roles: 

We currently have Protective Services Officer Permanent and Casual opportunities available across our Waste and Recycling Centres and Libraries on the Gold Coast.

Protective Services Officers assigned to Waste and Recycling Centres will work across multiple locations, including but limited to Merrimac, Helensvale and Currumbin. These roles operate on 10-hour shifts within a 6-week rotating roster. The position is responsible for maintaining site security and regulating access to Council waste facilities. Key duties include providing protective security services, managing site entry, engaging with customers upon arrival, ensuring compliance with entry requirements, and overseeing access through customer payment processes.

Library Protective Services Officers work primarily daytime shifts between Monday and Saturday, with occasional afternoon and Sunday shifts. This role offers flexibility through a rotating roster across various library locations on the Gold Coast. Responsibilities include promoting a harmonious environment for visitors to the city libraries, responding to emergency duress alarms, managing security incidents, liaising with internal and external stakeholders and providing the appropriate advice on security-related matters. 

As there will be some crossover between the two positions, flexibility is encouraged.

Please refer to the attached position briefs for further details on the key responsibilities of both of these roles.

We’re looking for people who have: 

• Minimum 2 years' service in an Emergency Services background in State/Federal Protective Services, Police, QFES or Australian Defence Force (administration roles not deemed suitable).
• Ability to communicate clear explanations regarding (function/discipline) processes and procedures in written and verbal form.
• A sound level of interpersonal and negotiation skills includes giving clear instructions and having them followed.
• Delivers high-quality service to customers (internal/external) and understands and reacts responsively to customer expectations.
• Ability to work productively in a team environment and foster good relationships with team members, clients and stakeholders.
• Ability to communicate and interact courteously and efficiently with internal and external customers to ensure a positive image of the Council is portrayed.
• Demonstrate a thorough understanding of CCTV monitoring platforms.
• Demonstrates a thorough knowledge of Microsoft applications, word, outlook, excel, and the ability to learn new software applications as required.
• You will hold a current First Aid and Cardiopulmonary Resuscitation (CPR) Certificate.
• Requirement to work on a rotating roster that includes weekends.
• Able to successfully obtain a National Police Check.

Be part of shaping the Gold Coast’s future 

The Gold Coast is inspired by lifestyle and driven by opportunity. We are the second largest Council in Australia.  

We care about being the most flexible government organisation in Australia. We have a range of benefits to help you create the right balance:   

• 9-day fortnight  

• Flexible work arrangements to suit your lifestyle, including hybrid/work from home options, flexible working hours and locations  

• Personal and professional development courses 
• A stable working environment with job security    
• Free parking  
• Uniform, tools and PPE provided  

• Access to 350+ fitness facilities through Fitness Passport  

• 4 free confidential counselling sessions a year for you or an immediate family member 

• 1 free nutritionist and financial advice session per year 

• A work environment committed to safety as our number 1 priority  

• Opportunities to work overtime to increase your take home pay   

• Clear paths for career progression and advancement - whether you are interested in moving into a leadership position or upskilling with specialised training, we have plenty of opportunities for you to reach your personal and professional goals   

We pride ourselves on our shared mission of being a high-performing, customer-focused organisation which delivers value-for-money services to the community.  

How to apply:

To submit your application, please click apply now and complete the application form. You will be required to upload your resume and a cover letter (no more than two pages) outlining how your skills, experience and personal attributes will enable you to be successful in this role. Please note that you may also be asked to provide relevant qualifications, where applicable.

Contact Person: Kirsty Wiik

Contact Email: kwiik@goldcoast.qld.gov.au

Closing Date: 11:59pm AEDT Tuesday 14th July 2026

Our selection process may include a one-way video interview via Criteria, a face-to-face or virtual interview via Microsoft Teams, reference checks via Xref and additional checks including police checks, employment history checks, qualification checks, pre-employment medical reviews and drug and alcohol testing.  

We’re committed to creating a diverse workplace and inclusive culture. We take pride in people who align with our high-performance principles. We believe that the diverse makeup of our workforce reflects the community we serve. We consider all qualified candidates for employment, irrespective of race, age, religion, gender identity, sexual orientation, disability, or other protected characteristics by law.