HR Governance Officer

Job No: COG1918
Location: Bundall

  • Full Time /9 Day Fortnight / 36 hours 
  • Salary: From $86,611 plus Superannuation
  • Position Brief - HR Governance Officer 

 

About the role

Join the City of Gold Coast as a HR Governance Officer, where you’ll play a key role in supporting the development, maintenance and continuous improvement of HR governance frameworks, processes and artefacts. In this important role, your work will help the Chief People Office (CPO) deliver consistent, compliant and high‑quality people services across the organisation.

 

Reporting to the Coordinator HR Service and Governance, you will contribute to enhancing CPO information resources, knowledge bases, data sets, reporting, governance materials, tools and service standards that underpin people capability and employee experience outcomes.

 

Working closely with subject matter experts across the branch, you will help translate business insights into practical, fit‑for‑purpose solutions for HR services. In addition, you will support the coordination and delivery of audit, governance and continuous improvement initiatives that strengthen the CPO’s functions and services.

 

Duties for the role will include (but not limited to) 

  • Support initiatives to improve HR processes and employee experience 
  • Assist in the development of HR tools, templates and service resources 
  • Liaise with subject matter experts within the Branch in the development of resources, guides and toolkits 
  • Support application of HR policies and tools 
  • Contribute to rollout of HR frameworks and updates 
  • Assist implementation and tracking of improvements from audits and reviews 
  • Maintain and update HR procedures, templates and tools 
  • Support document lifecycle including approvals and publishing 
  • Ensure consistency and version control across HR documentation 
  • Support preparation of HR metrics and governance reporting 
  • Perform data validation and quality checks 
  • Maintain accurate HR datasets
  • Maintain the Service Optimisation Register for currency and completeness.

We’re looking for people who have:

  • A Diploma in Human Resources or a related discipline or demonstrated equivalent knowledge and experience in human resources
  • Proven experience in a similar role supporting governance activities and continuous process improvement initiatives to enhance HR processes 
  • A high level of customer service and the ability to liaise with all levels of staff
  • Strong attention to detail with the ability to work across multiple HR platforms and tools
  • The ability to multitask and work to competing deadlines.

Be part of shaping the Gold Coast’s future 

The Gold Coast is inspired by lifestyle and driven by opportunity. We are the second largest Council in Australia.  

We care about being the most flexible government organisation in Australia. We have a range of benefits to help you create the right balance:   

  • 9-day fortnight 
  • Flexible work arrangements to suit your lifestyle, including hybrid/work from home options, flexible working hours and locations 
  • Personal and professional development courses
  • Access to 350+ fitness facilities through Fitness Passport 
  • 4 free confidential counselling sessions a year for you or an immediate family member
  • 1 free nutritionist and financial advice session per year 

We pride ourselves on our shared mission of being a high-performing, customer-focused organisation which delivers value-for-money services to the community.

How to apply

For more information, view the position brief by clicking the paperclip icon in the top right corner of this screen. 

Click 'Apply' to submit your online application. Upload your Resume with a Cover Letter (of no more than 2 pages) outlining how your skills, experience and personal attributes would allow you to achieve success in this role.

Our selection process may include a one-way video interview via Criteria, a face-to-face or virtual interview via Microsoft Teams, reference checks via Xref and additional checks including police checks, employment history checks, qualification checks, pre-employment medical reviews and drug and alcohol testing.

Contact 

 

Jansen Croft - JCROFT@goldcoast.qld.gov.au

 

Applications close Sunday 19 July 2026 @11:59pm 

 

We’re committed to creating a diverse workplace and inclusive culture. We take pride in people who align with our high-performance principles. We believe that the diverse makeup of our workforce reflects the community we serve.We welcome applications from people of all backgrounds, experiences and identities, and encourage candidates to discuss any support or adjustments they may need throughout the recruitment process"

Apply Now

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