Library Assistants
Job No:
COG1968
Location:
Gold Coast
- Full Time | Part Time | Casual
- Salary: From $72,602.77 plus superannuation (part-time pro rata)
- Position Brief - Library Assistant
About Libraries
The Gold Coast community loves our libraries. They are popular, visible, and an integral City service highly valued by the community. The Gold Coast Libraries' offering is recognised as one of Australia's largest public library services and delivers on the City's aspirations to provide a leading-edge library service. Our libraries offer extensive services and activities designed to inspire, generate new ideas, inform, and encourage active participation, helping our community to connect, learn and grow.
About the role
As a Library Assistant, you'll be at the heart of our library service, delivering exceptional customer experiences in a busy, hands-on environment. This is a frontline, operational role where no two days are the same. You'll assist customers with enquiries, technology, library resources, and memberships, support the delivery of engaging programs, and help maintain welcoming, safe, and vibrant library spaces.
We're looking for team players with a strong customer service background who enjoy engaging with people from all walks of life. You'll be confident building positive relationships, promoting library services and eResources, and creating inclusive experiences that encourage learning and community connection.
This role also requires the physical capacity to undertake regular shelving and movement of library materials, along with extended periods working on the library floor. Tasks include bending, reaching, lifting, and standing for prolonged periods.
Flexibility is essential, as you will be required to be available to work across the entire Library Service and undertake weekend shifts in line with operational requirements. Our Library Service operates across multiple locations, including Southport, Broadbeach, Nerang, Helensvale, Runaway Bay, Ormeau, Upper Coomera, Burleigh Waters, Coolangatta, Elanora, and Robina.
About you
You thrive in a customer-focused environment and are passionate about providing friendly, professional service. You communicate with confidence and empathy, adapt quickly to changing priorities, and remain calm and resilient when responding to a wide range of customer situations.
You enjoy presenting and engaging with groups of all ages and are comfortable supporting the delivery of library programs and community activities. You're also confident learning new technologies and using digital tools to help customers access library resources, services, and self-service equipment.
Be part of shaping the Gold Coast’s future
The Gold Coast is inspired by lifestyle and driven by opportunity. We are the second largest Council in Australia.
We care about being the most flexible government organisation in Australia. We have a range of benefits to help you create the right balance:
- Access to 350+ fitness facilities through Fitness Passport
- 4 free confidential counselling sessions a year for you or an immediate family member
- 1 free nutritionist and financial advice session per year
We pride ourselves on our shared mission of being a high-performing, customer-focused organisation which delivers value-for-money services to the community.
If you're passionate about our community and delivering outstanding customer service in a diverse environment, we want to hear from you!
To submit your application, please click apply now and complete the application form. You will be required to upload your resume and a cover letter (of no more than 1 page) outlining how your skills, experience and personal attributes align to the position responsibilities within the position brief.
We also ask that you complete computer literacy and internet knowledge (CLIK) testing as part of your application. To complete this testing, please click HERE
Please note applications will only be assessed if all elements have been completed.
Contact Person Carly Barnes
Contact Email cbarnes@goldcoast.qld.gov.au
Closing Date Monday 27th July @ 11:59pm AEDT
Our selection process may include a one-way video interview via Criteria, a face-to-face or virtual interview via Microsoft Teams, reference checks via Xref and additional checks including police checks, employment history checks, qualification checks, pre-employment medical reviews and drug and alcohol testing.
We’re committed to creating a diverse workplace and inclusive culture. We take pride in people who align with our high-performance principles. We believe that the diverse makeup of our workforce reflects the community we serve. We welcome applications from people of all backgrounds, experiences and identities, and encourage candidates to discuss any support or adjustments they may need throughout the recruitment process.