Are you passionate about delivering exceptional client support, inspiring a growing team, and driving business growth? Do you thrive on collaboration and innovation in an office environment? If so, Scout Talent has an exciting opportunity for you!

Position: Client Success Team Leader
Location: Milton, Brisbane - In office role
Salary: $90,000 base + incentives (OTE $120k inclusive of super)
Employment Type: Full-time

About Us:

Hi there! We are Scout Talent, and our focus is talent acquisition management. Our mission is to See People First, and our vision is to connect people to grow companies, careers, and communities. Our team consists of knowledgeable, dedicated specialists with expertise in recruitment technology and talent attraction strategies. At Scout Talent, we’ve built a strong culture from the ground up and sustained it for more than fifteen years. Our people are the foundation of our success, which is why we value and invest in them.

The Opportunity:

As our Client Success Team Leader, you will lead a growing team, who are passionate about delivering exceptional service and empowering HR teams worldwide to attract, nurture, and hire exceptional talent. This role is not for the faint-hearted. You'll be at the forefront, leading by example, and navigating through the challenges that come with building and managing a team in its infancy. Your resilience and passion for customer service will be key as you elevate client support standards and drive business growth.

Responsibilities Include:

• Lead and Inspire: Guide a dedicated team, ensuring customer satisfaction and efficient problem resolution.
• Client Onboarding and Engagement: Develop strategies for onboarding, training, and enhancing overall client experience.
• Coach and Mentor: Help your team grow in their careers by developing their skills and fostering a culture of continuous improvement.
• Product Demonstration: Join our Sales & Account Executives in client meetings to showcase our software product.
• Technical Support: Troubleshoot and answer questions regarding our software.
• Voice of the Client: Work closely with our Product and Development Teams to represent client needs during product design and testing phases.
• Data-Driven Decisions: Leverage data for client and sales benefits and manage budgets efficiently.

Who We're Looking For:

• Experienced Leader: Proven experience in leading a customer support or client success team, especially in a tech-focused environment.
• Client-Centric: A knack for understanding client needs and delivering solutions that exceed expectations.
• Resilient and Tech-Savvy: Thrive in challenging environments with a passion for technology and SaaS.
• Passionate Coach: Dedication to coaching and growing your team, encouraging their professional development.
• NPS Focus: Strong focus on Net Promoter Score, with experience in program optimization and client feedback application.
• Sales Acumen: Understanding of sales strategies and their relation to client success initiatives.
• Industry Knowledge: Familiarity with HR and recruitment, especially within a tech context (highly desirable but not required).
• Office Enthusiast: Enjoy being in the office five days a week, building relationships, and fostering a collaborative environment. You thrive on face-to-face interactions and the camaraderie of working closely with your team daily.

Skills & Experience:

• Experience leading a team
• Experience in a SaaS customer success leadership role
• Background in client support
• Process improvement
• Effective communication abilities
• Strong organisational and decision-making skills
• Sales experience (highly desirable but not required)
• Talent Acquisition experience (highly desirable but not required)

What You Will Receive from Scout Talent Group:

• Reward and Recognition: A culture that celebrates success and recognises hard work.
• Learning and Development: Access to an in-house L&D team and numerous professional development opportunities.
• Health and Wellbeing: Commitment to supporting each other’s health and wellbeing.
• Growth Opportunities: Join a well-established global organisation at an exciting tipping point as we enter our next phase of growth.

Apply Now!