Travel Manager (Events) - Sydney
Job No:
CTM117
Location:
Sydney
About CTM
CTM provides tailored travel solutions for corporate clients. We represent value for money and exceptional client service. Service underpins our success in the market, and because of this we commit ourselves to creating a challenging, fun and rewarding work environment for each and every one of our team members.
About Event Travel Management
Events Travel Management (ETM) represents a complete service for all Meetings, Incentive, Conferences and Events (MICE). This growing specialist sector of CTM offers value across each discipline of events and has an experienced team and the latest technology and tools, focusing on customer satisfaction and opening a variety of revenue opportunities.
About The role
It takes a definite specialist to be a Travel Manager (Events). Not only do you need to carry the Event Travel Management (ETM) commitment to exceptional client service (and all the technical bits and bobs), but a Travel Manager holds additional pressures of high volume workload, with clear peaks during the year. While all our positions at Event Travel Management carry an obvious commitment to accuracy and attention to detail, a Travel Manager requires a specialist mindset in this regard. The high volume and peaks (and resulting pressure) is not an environment suited to everyone! It is important to also formally recognise the specialist arm of the business and the fantastic role our team do in this regard.
A Travel Manager (Events) at CTM will generally be employed with event management experience. The percentage of international to domestic workload will depend simply on what our current and future clients are requesting and the external economic conditions. As with all our consulting positions, service is the focus, while managing clients’ international and domestic travel arrangements. This could include air travel, accommodation, car hire and/or ancillary requirements to ensure all journeys are a complete success.
Key responsibilities:
- All travel related to events – including research, obtaining quotes and managing group and individual travel flight arrangements
- Cost and prepare tender documents – including suggestions for destinations and inclusions.
- Utilise the full facilities offered by our Event Management software including program set up, ongoing data input and required reporting. Manage group bookings and allotments.
- Ensure all details of arrangements are confirmed – including transportation, accommodation, conferencing, dinners, tours, team-building and other events requirements.
- Manage financials - including flight reconciliations of events
- Collate and distribute registration information.
- Attend client meetings, information evenings, events as required.
- Prepare visa, health, insurance and other travel advice for clients.
- Process client requests accurately, in accordance with system and office procedures.
- Offer professional advice and suggestions to ensure customer’s expectations are met and exceeded.
- Make all reservations in accordance with the client company travel policy, ensuring that their guidelines are not breached.
- Respond to all telephone requests, email and fax requests within CTM’s guaranteed turnaround times.
- Utilise the full facilities offered by CRS/GDS – Sabre, travel management system – Tramada and your email, e.g. diary, queuing system, hotel reservations system, profiles (keep all traveller’s profiles up to date), office messaging system etc.
- Utilise e-ticketing for domestic and international air tickets whenever possible. Ensure details/itinerary are provided to the client.
- Ensure tickets, itineraries and documentation are always correct and delivered to the customer on time.
- Process refunds in a timely manner.
- Enter custom fields in air costing’s for effective/accurate client reporting.
- Attend product training seminars when necessary to keep fully informed.
- Ensure a good relationship is developed with all suppliers Utilise these relationships to gain best service and arrangements for the customer and our company.
Why Work For Us?
Employee Benefits
Employees at CTM are able to access a wide range of benefits including:
- Employee Share Scheme: become a part-owner of the Company and share in the profits as we continue to grow and succeed
- Travel Discounts: offered by our valued suppliers
- Insurance Discounts: including travel insurance, Private health insurance and salary continuance insurance
- We understand that the needs of our employees vary and we are committed to providing an environment that supports a work / life balance. In so doing, we look to support flexible working arrangements, including part-time work and working from home, where appropriate
- Options for up to 12 months Sabbatical Leave (leave without pay) to further a work / life balance
- Service Awards to reward loyalty and an Annual Staff Awards Program (see 'ctm all stars' link below) to reward 'going the extra mile' for CTM
- Social clubs in every office to promote events and initiatives such as sporting events and fundraising
- An opportunity to give back to the community through fundraising and charity days
- Casual dress Fridays and ‘wind down’ drinks (alcoholic and non-alcoholic)
Professional Development
At CTM, we provide a working environment where employees can continually extend their skill set and, in doing so, contribute to the company's success while they are building their own professional qualifications.
- An Online Learning Centre which provides training across a variety of core skill sets
- A structured competency framework to assist employees and managers to better determine current and future development needs to support career planning
- Providing staff with recognised qualifications, including a variety of Certificate IV and Diploma courses (Cert IV Customer Contact, Cert IV Business (Sales), Cert IV Business (Administration), Diploma Business Management)
- External training opportunities in areas such as project management and time management
How To Apply
- Please fill out the questions below.
- When you click apply, you'll be asked to attach your resume - please make sure you have this available before you commence your application.