Visitor Services and Tour Guide

(Casual Position Available)

• Are you an energetic positive individual, with a ‘can do’ attitude that frequently exceeds customer expectations?
• The City of Whyalla has an exciting opportunity for casual Visitor Information Officers to provide a professional and unique customer experience to our visitors.

About the role:

The Visitor Information Officer position is a high-profile, front-line role providing exceptional customer service and information to visitors and actively promoting tourism opportunities in the Whyalla region, including hosting informative tours of the HMAS Whyalla and maritime museum. Some of the duties and responsibilities include: 

• Provide an informative, safe, and enjoyable tour experience to visitors to Whyalla
• Inform visitors of other Whyalla attractions promoting a proud and positive image
• Cross-promote attractions and services and encourage visitation to our great city
• Ensure that only the best possible service is delivered in a highly courteous, professional, and efficient manner

About you:

We are seeking energetic individuals who have:

• Extensive knowledge of Whyalla and our surrounding regions
• Excellent verbal communication and interpersonal skills
• Demonstrated experience delivering customer-focused service
• Be physically able to conduct ship tours, undertake manual activities within the grounds of the precinct, and work in information booths offsite
• Valid Working with Children's Clearance (or ability to obtain)

If you have demonstrated experience working in customer service and a love for our city, then we would love to hear from you!

About the Whyalla City Council:

As a multifunctional regional Council we manage Childcare services, Library, Airport, Cemetery, Crematorium, Infrastructure and recreational facilities including a Visitor Information Centre. 

We are a progressive Council, committed to the pursuit of excellence and are always looking for opportunities to improve the quality of life for our community, now and into the future.

We stand by and embrace our core values in delivering our each and every one of our services: We Care, We Work Together, We are Committed and We Own It.

About the benefits:

• Competitive salary + 11.5% Superannuation with the ability to salary sacrifice
• Excellent Enterprise Agreement benefits with above award rates
• Opportunities for career growth and professional development
• Employee Assistance Program and Well-being Support
• Commuting to work when living in Whyalla is no more than 15 minutes

About Whyalla, South Australia:

The City of Whyalla is one of the largest regional cities in South Australia – it’s a culturally diverse community, home to just over 21,000 people. Whyalla offers first-class facilities with a relaxed lifestyle, all set amongst gorgeous natural scenery – an ideal blend between the outback and the sea. Whyalla is a welcoming community with a well-established industry and retail base. Its residents enjoy a comfortable lifestyle with plenty of amenities, events and activities – everything is less than 10 minutes away. It also features the new state-of-the-art Whyalla Secondary College, along with the University of South Australia and TAFE campuses offering tertiary progression.

So be sure to Unearth Your Next Step right here in Whyalla – we’re waiting for you!

Further Information:

For more information in relation to position responsibilities refer to the following: 

• Position Description - Visitor Services and Tour Guide

Enquiries can be directed to Ali Sanders, Visitor Experience Coordinator on 08 8640 3444

The salary applicable for this role is in accordance with the South Australian Municipal Salaried Officers' Award and Council’s current Enterprise Agreement, paid at Level 2, commencing at $74,717, paid pro-rata for hours worked and casual loading applies.

Apply:

• Applications must include your current resume and cover letter (must include your responses to the essential criteria listed in the position description) and must be submitted via Council’s recruitment portal. Applications submitted in any other platform will not be accepted.  Scroll down (past the image below) to commence the application process.  Please note, the application process will need to be completed in one session.
• Applications close 9.00 am Monday 31 March 2025. Late applications will not be accepted.

The Whyalla City Council is proud to be an equal opportunity employer and is committed to creating a diverse and inclusive environment free from discrimination and harassment.  We welcome applications from all suitably qualified candidates - Aboriginal and Torres Strait Islander People, youth, and people living with a disability.  All applicants will receive equal consideration for employment.  

The Whyalla City Council is committed to providing a smoke, drug, and alcohol-free safe work environment. Our recruitment process includes a medical assessment including a Drug and Alcohol screen, and confirmation of experience/qualifications and may also include competency testing.