Customer Service Officer

• Do you have a passion for delivering exceptional customer service? 
• Are you highly organised, adaptable, and confident juggling competing priorities? 
• Join a supportive team where every day brings variety and the opportunity to make a real difference in the Whyalla community. 

About the role:

We are seeking an enthusiastic and professional Customer Service Officer to be the first point of contact for residents, visitors, and stakeholders engaging with Council. 
This is a permanent part-time position, working a minimum of 24 hours per week across 3 days. 

In this role, you will:

• Provide friendly, efficient service at the front counter, and by phone and email.
• Log and track customer requests to ensure timely follow-up and resolution.
• Process payments, banking, and receipting tasks with accuracy. 
• Manage incoming and outgoing mail, correspondence, and registers.
• Assist with reports, records, and general administration to support other departments.
• Prepare residential packs and provide information to new residents of Whyalla.

About you:

• Strong administration skills with excellent attention to detail.
• Clear and confident verbal and written communication skills.
• Experience in building positive customer relationships and delivering high levels of service.
• The ability to manage competing deadlines and priorities effectively.
• Confidence using Microsoft Office Suite.
• Current South Australian Working with Children's Check, or ability to obtain prior to commencement. 

About the Whyalla City Council:

As a multifunctional regional Council we manage Childcare services, Library, Airport, Cemetery, Crematorium, Infrastructure and recreational facilities including a Visitor Information Centre. 

We are a progressive Council, committed to the pursuit of excellence and are always looking for opportunities to improve the quality of life for our community, now and into the future.

We stand by and embrace our core values in delivering each and every one of our services: We Care, We Work Together, We are Committed and We Own It.

About the benefits:

• Competitive salary + 12% Superannuation with the ability to salary sacrifice
• Excellent Enterprise Agreement benefits with above award rates
• Opportunities for career growth and professional development
• Provision for uniform
• Employee Assistance Program and wellbeing support
• Special Pandemic Leave, and Family and Domestic Violence support
• Commuting to work when living in Whyalla is no more than 15 minutes

About Whyalla, South Australia:

The City of Whyalla is one of the largest regional cities in South Australia – it’s a culturally diverse community, home to just over 21,000 people. Whyalla offers first-class facilities with a relaxed lifestyle, all set amongst gorgeous natural scenery – an ideal blend between the outback and the sea. Whyalla is a welcoming community with a well-established industry and retail base. Its residents enjoy a comfortable lifestyle with plenty of amenities, events and activities – everything is less than 10 minutes away. It also features the new state-of-the-art Whyalla Secondary College and the University of South Australia and TAFE campuses offering tertiary progression.

So be sure to Unearth Your Next Step right here in Whyalla – we’re waiting for you!

Further Information:

For more information in relation to position responsibilities, refer to the following: 

• PD - Customer Service Officer

Enquiries can be directed to Fran Rosewarne, Customer Service Team Leader on 08 8640 3444.

The salary applicable for this role is in accordance with the South Australian Municipal Salaried Officers Award and Council’s current Enterprise Agreement, paid at Level 2 commencing at $74,717 per annum.

Apply:

• Applications must include your current resume and cover letter and must be submitted via Council’s recruitment portal. Applications submitted in any other platform will not be accepted.  Scroll down (past the image below) to commence the application process.  Please note, the application process will need to be completed in one session.
• Applications close 9.00am Monday, 22 September 2025. Late applications will not be accepted.