Customer Service Team Leader

About the role:

The Team Leader Customer Service is responsible for ensuring the delivery of optimum customer service to the Whyalla community, internal customers and visitors. 
The Team Leader supervises, trains, mentors and assists members of the customer service team in providing high-standard customer service.  

About you:

We are looking for an individual who has the following:

• Previous supervisory experience in a customer service environment
• Excellent verbal and written communication and problem-solving skills
• Self-motivated with the ability to work independently with limited supervision
• Experience in delivering a high standard of customer service within a team environment
• Demonstrated office administration experience
• Proficient in using the Microsoft Office Suite
• A current South Australian Working with Children's Check, or ability to obtain prior to commencement

If this sounds like your perfect role, we want to hear from you!

About the Whyalla City Council:

As a multifunctional regional Council, in addition to the usual Council services, we manage Early Learning Services, Airport, Cemetery, Crematorium and recreational facilities including Visitor Information Services. 

We are a progressive Council, committed to the pursuit of excellence and are always looking for opportunities to improve the quality of life for our community, now and into the future.

We stand by and embrace our core values when delivering each and every one of our services: We Care, We Work Together, We are Committed and We Own It.

About the benefits:

• Competitive salary + 12% Superannuation with the ability to salary sacrifice
• Excellent Enterprise Agreement benefits with above award rates
• Opportunities for career growth and professional development
• Provision for uniform
• Employee Assistance Program and wellbeing support
• Special Pandemic Leave, and Family and Domestic Violence support
• Commuting to work when living in Whyalla is no more than 15 minutes
• A rostered day off every month

About Whyalla, South Australia:

The City of Whyalla is one of the largest regional cities in South Australia – it’s a culturally diverse community, home to just over 21,000 people. Whyalla offers first-class facilities with a relaxed lifestyle, all set amongst gorgeous natural scenery – an ideal blend between the outback and the sea. Whyalla is a welcoming community with a well-established industry and retail base. Its residents enjoy a comfortable lifestyle with plenty of amenities, events and activities – everything is less than 10 minutes away. It also features the new state-of-the-art Whyalla Secondary College and the University of South Australia and TAFE campuses offering tertiary progression.

So be sure to Unearth Your Next Step right here in Whyalla – we’re waiting for you!

Further Information:

For more information in relation to position responsibilities, refer to the following: 

• PD - Customer Service Team Leader

Enquiries can be directed to Joanne Peden, Customer Experience Coordinator on 8640 3444.

The remuneration for this role is in accordance with the South Australian Municipal Salaried Officers' Award and Council's current Enterprise Agreement, commencing at Level 3 - $85,125

So be sure to Unearth Your Next Step right here in Whyalla – we’re waiting for you!

Apply:

• Applications must include your current resume and cover letter and must be submitted via Council’s recruitment portal. Applications submitted in any other platform will not be accepted.  Scroll down (past the image below) to commence the application process.  Please note, the application process will need to be completed in one session.
• Applications close 9.00am Thursday, 13 November 2025. Late applications will not be accepted.