Whyalla City Council

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Customer Service Officer

Job No: CoW12361
Location: Whyalla

(Permanent Full-Time) 

  • Deliver meaningful service to the Whyalla community every day
  • Be a part of a collaborative team that supports each other
  • Build your career in Local Government with a dynamic and varied role

About the role:

As a Customer Service Officer, you will be the first point of contact for our community, providing friendly, efficient and professional service across a wide range of enquiries.

Working within our Corporate Directorate, you’ll manage front counter, phone and digital enquiries, ensuring requests are accurately recorded and resolved in a timely manner. You’ll liaise across Council to connect customers with the right information and services, while supporting administrative functions such as receipting, mail processing and general office duties.

In this role, you’ll contribute to a consistent and professional customer experience, where you will support the delivery of high-quality customer service aligned with Council’s Customer Experience Charter. You will contribute to positive customer experiences and ensure enquiries are managed efficiently and accurately.

About you:

You are a people-focused professional who thrives on helping others and delivering great service.

You bring:

  • Proven experience delivering high-quality customer service in a team environment
  • Strong communication skills, with the ability to adapt your approach to different customers and situations
  • Excellent organisational skills and the ability to manage competing priorities
  • Confidence using technology and systems to manage enquiries and administrative tasks
  • A proactive, collaborative approach and willingness to support broader team outcomes

If you enjoy delivering high-quality customer service and ensuring every interaction is handled with care and accuracy, we want to hear from you!

About the Whyalla City Council:

As a multifunctional regional Council, in addition to the usual Council services, we manage Early Learning Services, Airport, Cemetery, Crematorium and recreational facilities including Visitor Information Services. 

We are a progressive Council, committed to the pursuit of excellence and are always looking for opportunities to improve the quality of life for our community, now and into the future.

We stand by and embrace our core values when delivering each and every one of our services: We Belong, We Collaborate, We Deliver, We Serve.  

About the benefits:

  • Competitive salary + 12% Superannuation with the ability to salary sacrifice
  • Excellent Enterprise Agreement benefits with above award rates
  • A rostered day off each month
  • Opportunities for career growth and professional development
  • Provision for uniform
  • Employee Assistance Program and wellbeing support
  • Special Pandemic Leave, and Family and Domestic Violence support
  • Commuting to work when living in Whyalla is no more than 15 minutes

Further Information:

For more information in relation to position responsibilities, refer to the following: 

Enquiries can be directed to Joanne Peden, Customer Experience Coordinator at 8640 3444. 

The remuneration for this role is in accordance with the South Australian Municipal Salaried Employees Award and Council's current Enterprise Agreement, commencing at Level 2 - $77,706 per annum. 

So be sure to Unearth Your Next Step right here in Whyalla – we’re waiting for you!

Apply:

  • Applications must include your current resume and cover letter and must be submitted via Council’s recruitment portal. Applications submitted in any other platform will not be accepted.  Scroll down (past the image below) to commence the application process.  Please note, the application process will need to be completed in one session.
  • Applications close 9:00am Tuesday 9 June 2026. Late applications will not be accepted.
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