Dominos Pizza Enterprises Ltd
Dominos Pizza Enterprises Ltd
Dominos Pizza Enterprises Ltd
Dominos Pizza Enterprises Ltd

Shift Manager

Job No: DOMINO947459618
Location: Roma

Position Title: Shift Manager
Company: Domino's Roma
Reports To: Store Manager / General Manager
Employment Type: Full-Time or Part-Time

 

Key Responsibilities

Operations Management

  • Oversee all in-store operations during assigned shifts

  • Ensure pizzas and menu items are prepared to Domino’s quality standards

  • Manage cash handling, POS operations, and end-of-shift reconciliation

  • Complete opening and closing procedures

  • Monitor food safety, hygiene, and cleanliness standards in line with company and local regulations

Team Leadership

  • Supervise, coach, and motivate team members

  • Delegate tasks effectively to maintain efficiency during peak periods

  • Assist in onboarding and training new team members

  • Foster a supportive, team-focused work environment

  • Address employee performance or operational concerns and escalate where necessary

Customer Service Excellence

  • Deliver exceptional customer service in-store, online, and via phone

  • Resolve customer concerns promptly and professionally

  • Maintain strong knowledge of current promotions and products

  • Ensure fast order turnaround and accuracy

Performance & Cost Control

  • Support sales growth and local marketing initiatives

  • Monitor labour costs and productivity during shifts

  • Minimise food waste and manage inventory effectively

  • Encourage upselling and suggestive selling to maximise order value

Safety & Compliance

  • Maintain compliance with food safety and workplace health regulations

  • Ensure adherence to Domino’s operational policies and procedures

  • Promote a safe working environment for all team members

Skills & Qualifications

  • Previous experience in hospitality, retail, or fast food (1–2 years preferred)

  • Leadership or supervisory experience highly regarded

  • Strong communication and problem-solving skills

  • Ability to work flexible hours, including evenings and weekends

  • Strong organisational skills and ability to perform under pressure

Physical Requirements

  • Ability to stand for long periods

  • Ability to lift up to 20kg

  • Comfortable working in a fast-paced environment

What We Offer

  • Competitive hourly rate

  • Staff discounts

  • On-the-job training and leadership development

  • Opportunities for career progression within Domino’s

  • Supportive team culture

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About us

At Domino’s, we’re driven by a passion to connect people with faster, fresher, tastier food. With more than 900 stores and 26,000 team members, we are proud to be the largest pizza company in Australia & New Zealand – safely preparing and delivering thousands of hot, fresh pizzas to hungry customers every week, and an industry leader in food-technology having launched a number of world-firsts including delivering pizzas via drones and autonomous delivery vehicles (cool huh!). We are focused on being slow where it matters in making every pizza right, and fast where it counts in hustling them out the door, while keeping safety at the forefront, both in-store and out on the roads. We’re all about that #hustle – but doing it safely.