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Student Services Officer - Business - Epping

Job No: EVOCCA145

Location: Epping, VIC

Closing Date: 31 Oct 2015 AEDT

About Us

Winner of Australia's Education Provider of the Year Award in 2013, Evocca College is a leading vocational education provider. Our mission is Exceptional Education, Inspiring Educators and an Outstanding Experience for our students. Due to a new branch being opened we are know seeking a Student Services Officer to be based in Epping, Victoria.

The main objective of the role is to provide a high level of service, front desk and administration support. The role is varied and fast paced so you will need to be dependable, cooperative, have an excellent attention to detail, and be able to work within guidelines, following proven systems and procedures.

Our organisational culture is our point of difference from other RTOs and forms the core of Evocca College. We are looking for people who believe and demonstrate our business values of Determination, Passion, Trust, Growth, and Excellence.

The Duties & Responsibilities of the role are as follows:-

Exceptional customer service
General Reception duties: welcoming clients, answering calls and taking messages, responding to enquiries
Processing student enrollments and cancellations
Data entry/scanning/photocopying
Provide office administration assistance to the Branch Manager and tutors
Purchasing supplies ie stationery, course materials, kitchen supplies for the college
General mail duties

Your Skills & Experience

Diploma in Business an advantage
Three (3) years relevant administration, reception or customer service experience

You will also have:

Excellent customer service
Attention to detail
High level organisational skills
High level communication skills
A good working knowledge and understanding of computer software systems i.e Word, Excel
Proactive and resourceful attitude
A passion for helping others
Permanent residency or a visa that permits full-time work valid for at least 2 years (copies will be requested)
If you are successful in securing this position you will be required to undergo a police check

How to Apply

Complete the application questions you'll find below
Attach your resume on the following page

Apply Now

Personal Details * Required field

First name*
Last name*

E-mail*
Phone*
Digits only or add + for international numbers

Street*
Street Cont.
City, Town or Suburb*
Postcode or Zipcode*
Country*
State, Region or Province*

LinkedIn URL
(Please click on your profile and copy the URL from your profile page.)

Questions

Which of these statements best describes your eligibility to work in Australia? *
1. I am an Australian citizen or permanent resident
2. I am a New Zealand Citizen
3. I have a sponsored long term work visa (provide details below)
4. I'm on a working holiday visa
5. I am not currently eligible to work in Australia
6. Other (provide details below)

Details:

Please outline any qualifications that you currently hold.

We'd like to hear about the past 5 years of your employment history. *

What attracted you to this role and to working with Evocca?*

What are Evocca College's values and give examples of how you would display them in this role?*

Tell us about your career objective:*

Tell us about a situation that took some time and effort to solve a problem for a customer and the outcome achieved:*

How do you ensure that you are doing a good job when dealing with people from a variety of different backgrounds? Please provide a specific example of a time when you did this and describe how the outcome was affected by your actions:*

What Microsoft Office systems would you say that you were proficient in and would you rate yourself as Basic, Intermediate or Advanced:*

What are your salary expectations for this role?

If successful in obtaining this position, when are you available to commence with Evocca College?*

Please list at least three (3) professional referees for us to contact should you be successful:*