Guest Service Agent- Live on Island
Job No:
FIR480
Location:
Fitzroy Island Resort
Work, play and stay on Fitzroy Island!
Our team is growing, and we are currently seeking an energetic and experienced Guest Service Agent (GSA) for our Front Office Team at Fitzroy Island Resort. We are looking for a long-term employee with a minimum 12-month tenure for training and progression. Please attach a cover letter outlining your experience and commitment.
Position Overview:
You will be the first point of contact for Resort Guests, welcoming them to the Island and assisting them throughout their stay. Reporting to the Front Office Manager, you aim to deliver a memorable, comfortable and positive experience for our guests.
Duties include but are not limited to;
- Deliver exceptional customer service throughout the entire guest experience, with the ability to problem-solve.
- Assist with guest check-in/out, administration work, answering emails, phone calls and monitoring an inbox.
- Perform night audit shifts as required.
- Preparing quotes for reservations, tour sales & bookings as well as other duties as directed.
- You will be required to work weekends and a mixture of morning/afternoon shifts subject to business/rostering demands.
About You:
Successful applicants would have a minimum of 1-year of experience in a similar position in a 4–5-star hotel and possess the following attributes:
- Demonstrated experience with producing reports, compiling data, dealing with general enquiries and bookings via email, phone or website.
- Demonstrated proficiency in the use of computer software packages including Guest Centrix & Microsoft Office.
- Excellent communication skills both written and verbal.
- Experience with SiteMinder, Rezdy and WIM would be an advantage.
- Reservations experience would be highly regarded.
Mandatory:
- All Live on Island employees must have a current National Police Check issued by Queensland Police or able to obtain one within three weeks of commencing employment.
Why work for us?
- Save money with affordable accommodation and meals included!
- Discount on restaurants and resort activities.
- Free staff gym!
- Fun, supportive, progressive culture.
- Access to walking tracks, snorkeling, turtle tours, kayaking, diving, fishing and so much more!
About Us:
Fitzroy Island is an unspoiled tropical paradise of rain forest and beaches within the calm sheltered waters of the Great Barrier Reef. Fitzroy Island is a National Park where visitors can discover spectacular walking trails, abundant marine life, and local wildlife.
Fitzroy Island Resort is passionate about providing a memorable experience for families and travellers that showcases the natural beauty of the Island every day. We have a team that prides themselves on delivering exceptional customer service with an emphasis on safety and collaboration. Located 45 minutes from Cairns in Tropical North Queensland, Fitzroy Island is easily reached by regular transfers on the air-conditioned Fitzroy Flyer.
Don't be shy, hit apply. Join the Island life today!